At Lyreco, we believe privacy is important.
To protect your privacy, Lyreco will ensure all Personal Data is handled
in a secure way and used only as outlined in the sections below.
use it and the measures we take to keep it safe (hereinafter referred as “Privacy
This policy is our commitment to privacy concerning the processing of
Personal Data related to Lyreco Customers which employees, representatives
or agents, are the users of Lyreco websites and webshops
(hereinafter called “Customer Data Subjects”).
Subjects whose Personal Data are processed by Lyreco through such websites and webshops (“Customer Personal Data”), and “we”, “our”, “us”, refer to Lyreco.
Singapore., a company incorporated in Singapore under number 200501663H
office is at Ngee
Ann City Tower B
391B Orchard Road #23-01
Singapore 238874 and all its Affiliated Companies
(hereinafter referred as “Lyreco”)
- is a company specialized in workplace solutions, including notably office
supplies, personal protective equipment and packaging
distribution. Lyreco is exclusively supplying to other companies in
Lyreco through such websites and webshops.
Lyreco processes Customer
Personal Data fairly and lawfully in accordance with applicable data protection
laws, including the Personal Data Protection Act and its further Amendments
(“the Applicable Data Protection Law”).
In the event of any conflict
provisions of the Applicable Data Protection Law shall prevail.
Our data protection contact may
be contacted at privacy.office-SIMA@lyreco.com
In the course of supplying its Services to
B2B Customers, which are in business relationship with Lyreco, Lyreco will need
to process Customer Personal Data. Indeed, in principle Customer Data Subjects
should be the sole end-users of the Lyreco’s website or webshops,
acting on behalf of such Customers and under their own responsibility. Customer
Personal Data to be processed through websites or webshops
are primarily information required by Lyreco to be able to supply the Services
to Customers, mainly to follow-up a purchase order placed on the website by
Customer Data Subjects.
Lyreco may process the following categories of
Customer Personal Data (non-exhaustive list):
contact : Customer Data Subjects’ name, telephone number and email address;
information : Customer Company name, ID number and address;
information, such as credit card or bank account numbers;
information based on Customer Data Subjects’ activities on the Website or webshop;
: Device and connection information, statistics on page views,
traffic, IP address and standard web log information, navigation data;
information (of professional or private nature) Customer Data Subjects may
share with us from surveys, chat, or any other communication channel.
For the avoidance of doubt, mandatory information required in online
forms are identified by an asterix field.
Your Personal Data are used by Lyreco to:
Create a Customer
Account on our website;
Answer Customer enquiries;
management operations regarding orders, deliveries, invoices, accounting
(management of receivable accounts)
about our products and services and promotional offers
relationship with our Customers
satisfaction surveys and conduct sales statistics
collect fees, and troubleshoot problems
experience on our website.
below in this document.
We will keep your Personal Data during the term of our commercial
relationship with the concerned Customer, i.e. the
Company you depend, and up to three (3) years after your last contact or order
with Lyreco, unless applicable legislation prevents us from doing so, notably
for archiving purposes. For example, Customer Personal Data mentioned in our
invoices will be kept for a longer period, in accordance with any applicable
law and regulations from time to time.
Disclosure to Third
Your Personal Data are accessed and processed by authorized members of
the commercial, financial and support departments of Lyreco, for the purposes
Lyreco do not
share Customer Personal Data with unaffiliated third parties, except as
necessary for its legitimate professional and business needs, to carry out your
requests, and/or as required or permitted by law. This may include :
Providers Lyreco may grant access
to Customer Personal Data:
To its service
providers or contractors: Lyreco transfer Personal Data to its third party service providers, such as (IT) systems
providers, hosting providers, consultants and other goods and services
providers or contractors. Lyreco work with such providers so that they can
process Customer Personal Data on its behalf. Lyreco will only transfer
Personal Data to them when they meet Lyreco strict standards on the processing
of data and security. Lyreco only share Customer Personal Data in order to provide its Services to Customers.
When you enter into transactions with others or make payments on
Lyreco's website, Lyreco will share transaction information with those third
parties necessary to complete the transaction. We will require those third
parties to respect your privacy, and adequately protect your Personal Data.
tribunals, law enforcement or regulatory bodies:
Lyreco reserves the right to share Customer Personal Data
or any other information related to its Customers to respond to duly authorized
information requests of governmental authorities or where required by law. In
exceptionally rare circumstances where national, state or company security is
at issue (such as terrorist attacks), Lyreco reserves the right to share our
entire database of Customers and Customer Personal Data with appropriate
auditors, professional accountants, legal advisers may
access to documents, such as invoices, which may also contain Customer Personal
Data, for the purpose of their mission.
transfer Customer Personal Data to a potential buyer, transferee, merger partner or seller and
their advisers in connection with an actual or potential
transfer or merger of part or all of Lyreco’s business or assets, or any
associated rights or interests, or to acquire a business or enter
into a merger with it.
Lyreco never sells your
Personal Data to third parties, such as marketers.
Lyreco implements commercially reasonable technical and organizational
security controls to protect Customer Personal Data against theft, loss or misuse. Your Personal Data will be stored in a
secure operating environment that is not accessible without authorization.
Lyreco applies mitigation measures following periodic risk assessments to
ensure an adequate level of protection of your Personal Data.
When you enter sensitive
information (such as credit card numbers and passwords):
We encrypt that
information to protect against eavesdropping using SSL.
This data is
further protected by encryption in storage.
We also use
measures to enhance security, such as analyzing account behavior for fraudulent
or otherwise anomalous behavior.
We may limit use
of site features in response to possible signs of abuse, may remove
inappropriate content or links to illegal content, and may suspend or disable Customer
accounts for violations of our terms and conditions.
We ask you to submit any request in writing.
Upon your Company request (either by you, if you are its unique
representative, or by any other person mandated by the Customer concerned), we
will close your account made on behalf of a Customer and remove your and/or any
Customer Personal Data from view as soon as reasonably possible, based on the
account activity and in accordance with applicable laws, including the
Applicable Data Protection Law.
We may retain some Customer Personal Data from closed accounts to comply
with our legal obligations related with: Fraud prevention, fees collection,
disputes solving, troubleshoot problems, to assist authorities with any
investigation, and take other actions otherwise permitted by law.
You shall also contact the Company to whom you depend in
order to verify other contractual obligations such Customer may have
towards Lyreco or to apply your rights as a Customer Data Subject directly with
To exercise directly your rights, express a concern, raise a question,
make a complaint, or to obtain additional information about the processing of
your Personal Data made by Lyreco, you may send an e-mail to the following
address: privacy.office-SIMA@lyreco.com or contact Lyreco
customer support accompanied by a valid proof of ID (and/or the evidence you
are the person who has created the Customer account on its behalf).
Lyreco undertakes to respond
to your request within one (1) month and up to three (3) months depending on
the complexity of the request and/or of the number of requests received by
In case of dispute, you may
lodge a complaint with the Personal Data Protection Commission.
Lyreco will notify you by
placing a prominent notice on the home page of its website or, if legally
required, by directly sending you a notification. Lyreco encourages you to
helping to protect the Customer Personal Data collected. Your continued use of
the Lyreco Services constitutes your individual agreement to this Privacy
Policy and any updates.
1. Definition :
Cookies, or other similar trackers, are files used by a server to
interact with the browser (herein referred as “Cookies”). Cookies are used to
send status information when a user visits a site. Status information can be,
for example, a session ID, language, expiration date, response domain, and so
on. Cookies make it possible to store status information during their validity
period when a browser accesses the various pages of a website or when this
browser returns to the said site later.
2. Retention :
There are different types of Cookies used by Lyreco:
that disappear as soon as you leave the browser or the site;
such as analytic cookies that remain on your device until they expire (up to 13
months) or until you delete them using your browser's features.
3. What about google analytics cookies and
usage on our website? :
Lyreco uses Google Analytics. More information about how Google
Analytics is used by Lyreco can be found here: Google Analytics Privacy To provide website
visitors with more choice on how their data is collected by Google Analytics,
Google have developed the Google Analytics Opt-out Browser Add-on. The add-on
information about the website visit should not be sent to Google Analytics. The
Google Analytics Opt-out Browser Add-on does not prevent information from being
sent to the website itself or to other web analytics services.