Optimising supply chains in the hotel industry
The Mangold Hotels success story
The hotel industry is a fiercely competitive environment. It’s no longer enough to provide guests with “just” exceptional experiences. These days, hotels also have to tackle the optimisation of operating costs and processes. Lyreco’s expertise in the HoReCa sector makes it the ideal partner to handle the specific requirements of this segment.
Discover how we’ve streamlined and simplified the ordering and delivery process for the Mangold Hotels network with our broad portfolio of products and services.
What is HoReCa?
The HoReCa (Hotel, Restaurant, Catering) segment is an important sector within the hospitality industry. This segment meets the specific needs of establishments that provide accommodation, catering and event services.
Hotels are a vital component of the HoReCa segment and offer customers a variety of services in addition to the accommodation itself. Since hotels focus on cleanliness and guest satisfaction, they require a constant supply of essentials such as toiletries and cleaning products, but also office paper and stationery to keep operations running smoothly.
Lyreco understands the unique requirements and challenges faced by companies in the HoReCa segment and offers a comprehensive range of high-quality products to match those demands.
Hotels as customers are very different from other customers: they buy high-quality products, but because of the sheer quantity they are purchasing, they are very price conscious. Products such as toilet paper or folded paper napkins are mainly used by the hotel guests, who expect the finest quality and judge a hotel’s performance and quality on this basis. In HoReCa, good quality and service make a lasting impression.
Lyreco is a trusted partner dedicated to supporting the success of HoReCa operations.
As an expert in the HoReCa segment, Lyreco understands the unique requirements and challenges faced by hotels, restaurants and food service businesses. This special knowledge is what enables us to provide tailor-made solutions:
- the maintenance of hygiene standards;
- the optimisation of operational efficiency;
- the supply of stock on demand.
Smooth transition to cost-effective delivery
The Mangold family runs 3 hotels in the Austrian town of St. Pölten (Hotel Metropol, City Hotel D&C, and Motel 267).
Customers – guests – always come first for the company. To deliver an outstanding experience to guests and visitors, and to keep all facilities running smoothly, they need a reliable supplier by their side who can meet all their requirements and respond quickly. Emerging from the doldrums of the pandemic years, the hotels have enlisted Lyreco as a partner to jump-start their business again.
With Lyreco, Mangold Hotels has optimised its purchasing processes and cut costs. Each hotel in the network has its own free Lyreco customer account and access to the Lyreco e-shop, where they can place orders 24/7.
By choosing high-quality Lyreco products, we have saved money and, after consulting with staff, we have received great feedback on the products – the staff are impressed.
An unbeatable product portfolio offering affordable prices
Lyreco’s expansive product portfolio, which features established brands alongside our own budget-friendly range of hygiene and office products, has played a pivotal role in meeting the diverse needs of the customer.
Mangold Hotels relies on Lyreco not only for office supplies and paper, but also for paper hygiene and cleaning products. By consolidating its orders, the customer has streamlined its purchasing processes and made substantial cost savings without sacrificing quality.
Next-day delivery
Understanding how time-sensitive the requirements of HoReCa establishments are, we prioritise fast delivery to ensure smooth operations for the hotel chain. Our professional logistics network means we can offer next day delivery, minimising stock outages and obviating the need for large on-site inventories.
This efficiency has boosted Mangold Hotels’ operating productivity while also reducing the need for storage space, leading to further cost savings.
Outstanding customer service
Just as guests come first for Mangold Hotels, a positive customer experience is a priority for Lyreco. Exceptional customer service is what sets our company apart from the pack.
Looking after customers from the HoReCa segment calls for an individual approach and a rapid response.
Our sales representatives, customer service staff and specialists guarantee seamless communication and advice, the efficient processing of orders, and the prompt resolution of any problems that arise.
This high level of customer service has fostered a solid partnership with Mangold Hotels that is built on trust and reliability. Together, we continue to innovate and explore new ways to support their growth and success in the competitive hotel industry.
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