When the supplier also becomes a customer: our story with Toyota Tsusho
Toyota Tsusho, a company active in the Czech Republic since 1992, specialises in the sale of cars and spare parts and in the servicing of Toyota vehicles. The company, along with all its branches, service centres and shops, runs like a well-oiled engine – efficiently, flawlessly and reliably. It expects the same standard of service from its vendors and partners.
What is the secret behind the collaboration between Toyota and Lyreco? Read how Lyreco, which has been supplying Toyota with office supplies and workplace solutions for the past decade, has earned an important business partner and moved closer to carbon neutrality thanks to Toyota.
A step closer to sustainability:
A 10-year partnership built on shared values
When it works like a Swiss watch
The Japanese company, which has maintained a presence in the Czech Republic for 30 years, puts the customer first. Respect for people is one of its cornerstones. Values such as speed, reliability and responsibility are a priority for the company. It expects the companies it works with to adopt the same approach.
Although there have been several changes in Lyreco dealers in the 10 years of partnership with Toyota Tsusho, they have had no reason to switch vendors. What they value about Lyreco is its one-on-one approach, willingness to help, and professional advice and service.
Besides regular office and sanitary supplies, this customer also buys electronics and furniture. Toyota particularly appreciated this possibility at the time when it was opening new branches in the Czech Republic and had to source products ranging from printer paper and basic sanitary supplies to furniture, which Lyreco also arranged to be assembled.
We don’t want to have ten suppliers; we don’t have time for that.
The customer appreciates the fact that they can order everything they need for the workplace in one place. In their Lyreco customer account, they have created lists of favourite items, broken down by category, that they regularly purchase and are happy with.
Business relationship blossoms into mutual cooperation
After ten years, Toyota Tsusho in the Czech Republic and Lyreco have upgraded their customer-supplier relationship. Since 2022, Lyreco has been sourcing hybrid Corolla Touring Sports cars from Toyota for its sales consultants. You are sure to encounter them on roads in the Czech Republic, Austria, Slovakia and Hungary.
And what do our staff have to say about their new cars?
I’m really happy with the car! The hybrid’s fuel economy is very respectable, even when I combine urban trips with long-haul journeys. I also appreciate the engine braking capability, which not all automatics have (it can be a great help in steep turns and saves on the brakes and fuel). Because the car is new and the satnav is up to date, I don’t have to use Google maps or other alternatives.
For me, the biggest plus is that it’s an automatic. That’s extremely useful in Prague’s traffic jams. The car is so quiet that sometimes pedestrians don’t notice I’m there.
Perseverance, professionalism
and a desire to improve
Toyota Tsusho and Lyreco are united not only by their cooperation, but also by their core values:
A partnership is about being fast, not making mistakes, and saving us time, because I need things to be done quickly and flawlessly. And that’s what Lyreco delivers.
One supplier for all your workplace needs
Short on time?
Make Lyreco your supplier of office supplies and workplace solutions.
Join our more than 14,500 satisfied customers!
Set up your customer account today and enjoy all the benefits offered by Lyreco.
Continue reading
SANITINO – from a garage to all of Europe with Lyreco by its side
EVERYTHING YOUR WORKPLACE NEEDS
