and conditions of Lyreco (Thailand) Co., Ltd
This is the English
translation from Thai version of the Sales Terms and Conditions of Lyreco
Thailand, which are supplied here for information purpose only. In case of all
and any disputes, the Thai language version will apply.
By purchasing from the
catalogue and using the services, you are agreeing to these Terms and
(Thailand) Co., Ltd.
is registered to operate
business in Thailand with the registration number and VAT No. 0105544109337.
The head office is located at 4345 Bhiraj Tower at Bitec, 16th floor Unit 1601-1608 Sukhumvit Road, Bangna, Bangna, Bangkok
Conditions shall apply to all contracts for the sales of goods (including
services) by Lyreco (Thailand) Co., Ltd. (hereby called �The Company�) to the
buyer who is acting in the course of a
business. The company shall not be responsible for any legal liability regarding
the activity, which does not conform to this contract.
Company reserves the right to add, alter, amend or
withdraw any of these Terms and Conditions or the Company�s Service Guarantee
for goods will only be accepted from buyers acting in
the course of a business and the Company will not accept orders
from office supply businesses or other wholesale or retail businesses.
the Company knows or is made aware or suspects that the buyer is a dealer in or
is a supplier of office supplies or is otherwise engaged in the office supplies
business, then the Company will not sell goods to that buyer and can withdraw
from any transaction entered into between the Company and the buyer and
reserves the right to refuse to sell to that buyer in its sole discretion.
orders for goods until accepted or rejected at its discretion by the Company
shall be deemed to be an offer by the buyer to purchase goods pursuant to these
Conditions and all goods are offered subject to availability. The Company
reserves the right at any time to impose a minimum order quantity on any orders
for goods prior to the order being accepted by the Company.
the Company has attempted to ensure that the information within its catalogues,
website and other publications is correct at the time of publication, they do
not form part of any contract for the sale of goods. For technical reasons,
color illustrations should be viewed as a guide only.
typographical, clerical or other error or
omission in any sales literature, quotation, price list, acceptance of offer,
invoice or other document or information issued by the Company shall be subject
to correction without any liability on the part of the Company.
days, as agreed in these terms and conditions, mean Monday to Friday of each
week excluding bank holidays, public holidays of Thailand or company�s
holidays, which will be informed to the buyer in advance.
Company reserves the right to make any changes in the specification of the
goods which are required to conform with any applicable safety or other
statutory requirements, or where the goods are to be supplied to the Company�s
specification which do not materially affect their quality or performance.
Whilst the Company will endeavor to supply the product to ordered, the Company
reserves the right to supply products of a comparable specification without
notice and to vary to a reasonable extent the quantities delivered from those
ordered to conform with the Company�s or its suppliers standard packaging. If
supplies of an item are temporarily interrupted, the Company will replace the
item with another one of comparable quality or will expedite delivery of the
item as soon as it becomes available.
goods sold by the Company are at its discretion categorized as:-
stationery products being stationery and office supplies products ordinarily held
in stock by the Company for direct delivery.
Furniture Products being furniture products ordinarily held in stock by the
Company for direct delivery.
products � being the products not ordinarily held in stock by the
Company. it is the Company�s right to classify these type of products. In order to provide
greatest comfort to the buyer, the Company will mark for the
non-stock products, which the Company does not stock in our inventory.
non-returnable goods sold by the Company will only be accepted as a return
either at the Company's absolute discretion or where the goods are found to be
defective at the date of delivery.
for stock stationery products may be cancelled at any time prior to the
dispatch of the goods. Orders for other stationery products may only be
cancelled with the written agreement of the Company.
company has the policy to offer the best price to the buyer under the condition
that the situation is normal and the price specified in the Company�s quotation
is the price that the Company has adjusted to be the most appropriate level
under the Company best discretion. Additionally, according to the nature of
stationery market, where the price is continually fluctuating, the Company
reserves the rights to adjust the price of products without prior notice,
except where the price has been predefined in writing only. Besides this, the
price of products is marked on the delivery date. If possible, the Company will
inform the change in price before there is an actual adjustment.
price that the Company offers is excluding VAT, which is the rate at the date
is delivering e-Tax invoice / e-Receipts which comply with the Revenue
Department regulations regarding to e-tax invoicing.
you wish to receive an additional paper copy of your invoice with your
delivery, please request this service in advance via our online e-shop
application or contact our customer service, before placing your order.
buyer shall pay the price of the goods within 30 days of the date of the
Company�s invoice not withstanding that the property in the goods has not
passed to the buyer. The time of payment shall be of the essence of the contract.
Company reserves the right to grant, refuse, withdraw, restrict, alter or cancel credit terms at its sole discretion.
The Company, without limitation, reserves the right to refuse or cancel orders
for goods where the buyer is or is liable to become in breach of its agreed
the buyer fails to make payment on the due date then without prejudice to any
other right or remedy available to the Company, the Company shall be entitled
to charge the buyer for the debt collection as follows.
outstanding payment will be charged with the interest at 15% per year until the
buyer settles all the outstanding debts. According to the principle of interest
calculation, the fraction of the month is considered as an entire month. Hence,
the interest is applied before and after the court�s judgment.
the buyer who has registered and opened account with customer service
department at Lyreco (Thailand) Co., Ltd.
problems regarding the traffic jam, bad weather, terms & conditions in this
contract, the company shall deliver the products as follow.
Company shall deliver Purchase Orders of stocked catalogue products received on
working days before 18:00 within
the next working day to the buyer (in specific location defined by the
Company*). The Company and the buyer are entitled to determine a
different delivery date by a mutual consent.
case of ordering any products, which are not stocked in our inventory, no
matter that the absence is caused by the manufacturer or any other possible
reasons, the Company will inform the buyer about the date that the product will
be delivered. However, the Company will not hold responsibility for the delay
in delivery caused by the aforementioned factors. Hence, the delivery schedule
should not be materially included in this contract except the agreement has
been previously made in writing.
company will not hold any responsibility regarding the undelivered of the
products according to the uncontrolled reasons or any other reasons caused by
the mistake of buyer or manufacturer.
4.2. The Company reserves the right to make a separate
charge for deliveries where the buyer specifically requests and the Company
agrees to making a delivery by an agreed time.
purchase order reception, the buyer shall order the products through phone,
fax, email and company�s website during the Company�s working day before 18.00 Purchase orders received after 18:00
are classified as received the next working day.
5.1. Risk of damage to or
loss of the goods shall pass to the buyer at the time of delivery.
the product has been delivered to the buyer and the buyer has held liability to
the risk of product, the title of the product has not yet been transferred to
the buyer unless the full payment is made on schedule as previously agreed to
company has the right to recover the goods at anytime as
long as the title has not yet been passed to the buyer and the buyer must allow
the Company�s representative to access the buyer�s premise in order to check
and recover the goods in respect of which title has not passed to the buyer.
5.4 The buyer has the right
to use the product until the buyer receives the title in the product.
The company will replace the product it is found to be damaged during the
delivery process without any additional charges. If the delivered product or
the price of product is different to the buyer�s order caused by the mistake of
the Company, the Company will reclaim the product and make a refund to the
buyer without any additional charges. In case that the buyer is unsatisfied
with the received product, the Company offers full credit on all orders within
30 days of receipt**. The orders must not be opened and
the original packaging must be intact and clear of markings. However, it is the
Company�s absolute discretion to finally accept the case of return. When
the return is accepted by the Company, the logistics department of the Company
will be responsible for the pick up from the
buyer without any additional charges. Afterwards, the Company will cancel the
Company shall not be liable to the buyer or be deemed to be in breach of the
contract by reason of any delay in performing, or any failure to perform, any
of the Company's obligations in relation to the goods, if the delay or failure
was due to any cause beyond the Company's reasonable control. Without prejudice
to the generality of the foregoing, the following shall be regarded as causes
beyond the Company's reasonable control:
jam, bad weather condition, explosion, flood, storm, fire or accident or any
other events beyond company�s capability
terrorism, riot, rebel and expropriation
lawful act, prohibition, regulation, municipal law or
measure announced by state or congress or local government unit.
regulation of import and export. A prohibition to export to other countries
or industrial related event or the trading conflict (no matter it involves with
company�s employee or other third party�s employee).
difficulty in deriving of raw material, workforce, energy, component parts of
shortage, damaged vehicle, machine or system
announced by the government about stopping , delaying
or parking the vehicle which may affect the delivery of the Company
Personal Data Protection Policy
At Lyreco, we believe privacy is important. That's why we
have established a comprehensive privacy program, including a global privacy
office and a chief privacy officer, designed to help us protect privacy rights.
the course of supplying its Services to
Customers, Lyreco will
need to process Customer Personal Data. Indeed, the Customer Data Subjects are
the sole end-users of Lyreco and the Lyreco�s website acting on behalf of the
Customers, which are in business relationships with Lyreco.
The Customer Personal Data to be processed through the website are mainly and
basically the Personal Data required for Lyreco to
be able to supply the Services to the Customers, that is to say mainly to place
and follow-up a purchase order placed to Lyreco.
Personal Data are used by Lyreco to:
- Create a Customer Account
on our website
- Answer Customer�s enquiries
- Perform Customer management
operations regarding orders, deliveries, invoices, accounting (management of
- Conduct marketing campaigns
and inform Customers about our products and services,
- Monitor our relationship
with our Customers conduct Customer satisfaction surveys, conduct sales
- Manage unpaid invoices
recovery and disputes with our Customers,
- Monitor Customer�s
experience on our website
- We also
on our Privacy Notice
If you wish to change your preferences, you may manage
your consents on the website in �My Profile� section of your user log in or
contact our Customer Service at email@example.com
8.1. This contract shall
be governed by the laws of Thailand
Lyreco (Thailand) Co., Ltd.
4345 Bhiraj Tower
at Bitec, 16th Floor, Unit 1601-08, Sukhumvit
*Provinces including: Bangkok, Samutprakarn, Samutsakorn, Nakornprathom, Rachburi, Ayuthaya, Prathumthani, Nonthaburi, Cholburi, Rayong, Prachinburi, Saraburi
non-returnable products, which marked
By exception to the
provisions as set forth in the General Terms and Conditions of Sale of Lyreco,
the Customer releases Lyreco from any liability arising out of a breach of any
provisions of these Terms and Conditions of Sale, that would be, directly or indirectly,
induced by any pandemic situation (as defined by the WHO) including but not
only COVID-19, any governmental decision limiting freedom of movement, or by
any associated or consequential event.