Terms and conditions of
Lyreco (Thailand) Co., Ltd
This is the English translation from Thai
version of the Sales Terms and Conditions of Lyreco Thailand, which are
supplied here for information purpose only. In case of all and any disputes,
the Thai language version will apply.
By purchasing from the catalogue and using the
services, you are agreeing to these Terms and Conditions.
1. Conditions Applicable
1.1. Lyreco (Thailand) Co., Ltd. is
registered to operate business in Thailand with the registration number and VAT
No. 0105544109337. The head office is located at 4345 Bhiraj Tower at Bitec, 16th floor Unit 1601-1608 Sukhumvit Road, Bangna, Bangna, Bangkok
1.2. These Conditions shall apply to all contracts for
the sales of goods (including services) by Lyreco (Thailand) Co., Ltd. (hereby
called “The Company”) to the buyer who is acting in the
course of a business. The company shall not be responsible for any
legal liability regarding the activity, which does not conform to this
1.3. The Company reserves the right to add,
alter, amend or withdraw any of these Terms
and Conditions or the Company’s Service Guarantee without notice.
1.4. Orders for goods will only be accepted from
buyers acting in the course of a business
and the Company will not accept orders from office supply businesses or other
wholesale or retail businesses.
1.5. Where the Company knows or is made aware or
suspects that the buyer is a dealer in or is a supplier of office supplies or
is otherwise engaged in the office supplies business, then the Company will not
sell goods to that buyer and can withdraw from any transaction entered into
between the Company and the buyer and reserves the right to refuse to sell to
that buyer in its sole discretion.
1.6. All orders for goods until accepted or rejected
at its discretion by the Company shall be deemed to be an offer by the buyer to
purchase goods pursuant to these Conditions and all goods are offered subject
to availability. The Company reserves the right at any time to impose a minimum
order quantity on any orders for goods prior to the order being accepted by the
1.7. Whilst the Company has attempted to ensure that
the information within its catalogues, website and other publications is
correct at the time of publication, they do not form part of any contract for
the sale of goods. For technical reasons, color illustrations should be viewed
as a guide only.
1.8. Any typographical, clerical, or other error or
omission in any sales literature, quotation, price list, acceptance of offer,
invoice or other document or information issued by the Company shall be subject
to correction without any liability on the part of the Company.
1.9. Working days, as agreed in these terms and
conditions, mean Monday to Friday of each week excluding bank holidays, public
holidays of Thailand or company’s holidays, which will be informed to the buyer
2. Orders, Specifications
2.1. The Company reserves the right to make any
changes in the specification of the goods which are required to conform with
any applicable safety or other statutory requirements, or where the goods are
to be supplied to the Company’s specification which do not materially affect
their quality or performance. Whilst the Company will endeavor to supply the
product to ordered, the Company reserves the right to supply products of a
comparable specification without notice and to vary to a reasonable extent the
quantities delivered from those ordered to conform with the Company’s or its
suppliers standard packaging. If supplies of an item are temporarily
interrupted, the Company will replace the item with another one of comparable
quality or will expedite delivery of the item as soon as it becomes available.
2.2. The goods sold by the Company are at its
discretion categorized as:
I. Stock stationery products being stationery and office
supplies products ordinarily held in stock by the Company for direct delivery.
II. Stock Furniture Products being furniture products
ordinarily held in stock by the Company for direct delivery.
III. Non-Stock products – being the products not ordinarily
held in stock by the Company. It is the Company’s right to classify these type of products. In order to provide
greatest comfort to the buyer, the Company will mark for
the non-stock products, which the Company does not stock in our inventory.
2.3. Any non-returnable goods sold by the Company will
only be accepted as a return either at the Company's absolute discretion or
where the goods are found to be defective at the date of delivery.
2.4. Orders for stock stationery products may be
cancelled at any time prior to the dispatch of the goods. Orders for other
stationery products may only be cancelled with the written agreement of the
3. Price and Payment
3.1. The company has the policy to offer the best
price to the buyer under the condition that the situation is normal and the
price specified in the Company’s quotation is the price that the Company has
adjusted to be the most appropriate level under the Company best discretion.
Additionally, according to the nature of stationery market, where the price is
continually fluctuating, the Company reserves the rights to adjust the price of
products without prior notice, except where the price has been predefined in
writing only. Besides this, the price of products is marked on the delivery
date. If possible, the Company will inform the change in price before there is
an actual adjustment.
3.2. The price that the Company offers is excluding
VAT, which is the rate at the date of delivery.
Lyreco is delivering e-Tax invoice / e-Receipts which comply with
the Revenue Department regulations regarding to e-tax invoicing.
If you wish to receive an additional paper copy of your invoice
with your delivery, please request this service in advance via our online
e-shop application or contact our customer service, before placing your order.
3.3. The buyer shall pay the price of the goods within
30 days of the date of the Company’s invoice not withstanding that the property
in the goods has not passed to the buyer. The time of payment shall be of the
essence of the contract.
3.4. The Company reserves the right to grant, refuse,
withdraw, restrict, alter or cancel credit
terms at its sole discretion. The Company, without limitation, reserves the
right to refuse or cancel orders for goods where the buyer is or is liable to
become in breach of its agreed credit terms.
3.5. If the buyer fails to make payment on the due
date then without prejudice to any other right or remedy available to the
Company, the Company shall be entitled to charge the buyer for the debt
collection as follows.
I. The outstanding payment
will be charged with the interest at 15% per year until the buyer settles all
the outstanding debts. According to the principle of interest calculation, the
fraction of the month is considered as an entire month. Hence, the interest is
applied before and after the court’s judgment.
4.1. For the buyer who has registered and opened
account with customer service department at Lyreco (Thailand) Co., Ltd.
4.1.1 Without problems regarding the
traffic jam, bad weather, terms & conditions in this contract, the company
shall deliver the products as follow.
The Company shall deliver Purchase Orders of stocked catalogue products
received on working days before 18:00 hrs. within the next
working day to the buyer (in specific location defined by the Company*).
The Company and the buyer are entitled to determine a different delivery date
by a mutual consent.
In case of ordering any products, which are not stocked in our inventory, no
matter that the absence is caused by the manufacturer or any other possible
reasons, the Company will inform the buyer about the date that the product will
be delivered. However, the Company will not hold responsibility for the delay
in delivery caused by the aforementioned factors. Hence, the delivery schedule
should not be materially included in this contract except the agreement has
been previously made in writing.
The company will not hold any responsibility regarding the undelivered of the
products according to the uncontrolled reasons or any other reasons caused by
the mistake of buyer or manufacturer.
4.2 The Company reserves the right to make a
separate charge for deliveries where the buyer specifically requests and the
Company agrees to making a delivery by an agreed time.
4.3 The purchase order reception, the buyer shall
order the products through phone, fax, email and
company’s website during the Company’s working day before 18:00
hrs. Purchase orders received after 18:00 hrs. are
classified as received the next working day.
5. Risk and Property
5.1. Risk of damage to or loss of the goods shall pass to the
buyer at the time of delivery.
5.2. Although the product has been delivered to the buyer
and the buyer has held liability to the risk of product, the title of the
product has not yet been transferred to the buyer unless the full payment is
made on schedule as previously agreed to the Company.
5.3. The company has the right to recover the goods at anytime as long as the title has not yet been passed
to the buyer and the buyer must allow the Company’s representative to access
the buyer’s premise in order to check and recover the goods in respect of which
title has not passed to the buyer.
5.4 The buyer has the right to use the product until the buyer
receives the title in the product.
6. Warranty and Liability
6.1. The company will replace the product it is found to be
damaged during the delivery process without any additional charges. If the
delivered product or the price of product is different to the buyer’s order
caused by the mistake of the Company, the Company will reclaim the product and
make a refund to the buyer without any additional charges. In case that the
buyer is unsatisfied with the received product, the Company offers full credit
on all orders within 30 days of receipt**. The orders must not be opened and the original packaging must be intact and
clear of markings. However, it is the Company’s absolute discretion to finally
accept the case of return. When the return is accepted by the Company, the
logistics department of the Company will be responsible for the pick up from the buyer without any additional charges.
Afterwards, the Company will cancel the invoice.
6.2 The Company shall not be liable to the buyer or be
deemed to be in breach of the contract by reason of any delay in performing, or
any failure to perform, any of the Company's obligations in relation to the
goods, if the delay or failure was due to any cause beyond the Company's
reasonable control. Without prejudice to the generality of the foregoing, the
following shall be regarded as causes beyond the Company's reasonable control:
I. Traffic jam, bad weather condition, explosion, flood,
storm, fire or accident or any other events beyond company’s capability
II. War, terrorism, riot, rebel and
III. A lawful act, prohibition, regulation, municipal law or measure announced by state or congress or local
IV. A regulation of import and export. A prohibition to
export to other countries
V. Strike or industrial related event or the trading conflict
(no matter it involves with company’s employee or other third party’s
VI. The difficulty in deriving of raw material, workforce,
energy, component parts of the machine.
VII. Electrical shortage, damaged vehicle, machine or system break down
VIII. Regulation announced by the government about stopping, delaying or parking the vehicle which may affect the
delivery of the Company
7. Personal Data Protection Policy
At Lyreco, we believe privacy is important. That's why we have
established a comprehensive privacy program, including a global privacy office
and a chief privacy officer, designed to help us protect privacy rights.
In the course of supplying its Services to Customers,
Lyreco will need to process Customer Personal Data. Indeed, the Customer Data
Subjects are the sole end-users of Lyreco and the Lyreco’s website acting on
behalf of the Customers, which are in business relationships with Lyreco. The
Customer Personal Data to be processed through the website are mainly and
basically the Personal Data required for Lyreco to be able to supply the
Services to the Customers, that is to say mainly to place and follow-up a
purchase order placed to Lyreco.
Your Personal Data are used by Lyreco to:
- Create a Customer Account on
- Answer Customer’s enquiries
- Perform Customer management
operations regarding orders, deliveries, invoices, accounting (management of
- Conduct marketing campaigns
and inform Customers about our products and services,
- Monitor our relationship
with our Customers conduct Customer satisfaction surveys, conduct sales
- Manage unpaid invoices
recovery and disputes with our Customers,
- Monitor Customer’s
experience on our website
If you wish to change your preferences, you may
manage your consents on the website in “My Profile” section of your user log in
or contact our Customer Service at email@example.com
8.1 This contract shall be
governed by the laws of Thailand
Lyreco (Thailand) Co., Ltd.
4345 Bhiraj Tower at Bitec,
16th Floor, Unit 1601-08, Sukhumvit Road, Bangna, Bangna, Bangkok 10260
*Provinces including Bangkok, Samutprakarn, Samutsakorn, Nakornprathom, Rachburi, Ayuthaya, Prathumthani,
Nonthaburi, Cholburi, Rayong, Prachinburi,
**Excluded all non-returnable products, which marked
By exception to the provisions as set forth in the General Terms
and Conditions of Sale of Lyreco, the Customer releases Lyreco from any
liability arising out of a breach of any provisions of these Terms and
Conditions of Sale, that would be, directly or indirectly, induced by any
pandemic situation (as defined by the WHO) including but not only COVID-19, any
governmental decision limiting freedom of movement, or by any associated or