1.1 The seller is Lyreco CE, SE, Panholec 20 Pezinok 902 01, ID: 35 958 120, acting through its LYRECO CE, SE, Hungarian Branch, Tomori utca 34., 1138 Budapest, registered with the Commercial Register kept by the Budapest Regional Court, ID 01-17-000726, VAT ID HU22310462 ("Seller").

1.2 These GTC govern all business relationships between the Seller and the Buyer concerning deliveries to locations in Hungary, unless otherwise agreed in writing.

1.3 These GTC apply only to entrepreneurs. The Seller does not conclude contracts with consumers under these GTC.

1.4 Any general terms and conditions of the Buyer shall not apply unless expressly accepted by the Seller in writing.

2.1 “Buyer” means a natural or legal person, including legal entities under public law, acting in the exercise of its trade, business or profession.

2.2 “Goods” means the products offered by the Seller through the e-commerce website or other designated sales channels.

2.3 “Services” means any ancillary or separately offered services expressly identified as such by the Seller.

2.4 “Custom Goods” means goods made, customized, procured or modified specifically for the Buyer on request.

2.5 “E-commerce website” means the online ordering platform operated by the Seller at www.lyreco.hu including all subdomains and redirected URLs, such as lyreco.com/webshop/ENHU/.

3.1 Registration is required before orders can be placed.

3.2 The Buyer shall provide complete and accurate company and contact information and shall promptly notify the Seller of any relevant changes.

3.3 The Seller may refuse, suspend or restrict registration or ordering rights where data is incomplete, incorrect, misleading, or where justified by payment, compliance or operational reasons.

3.4 The Buyer may contact the Seller using the contact details published in these GTC and on the e-commerce website, including by telephone and email. Current customer service availability is shown on the e-commerce website.

3.5 Seller contact details: telephone 06 80 204 711 (during service hours specified on the landing page); general customer service email: megrendeles.hu@lyreco.com; complaints email: reklamacio@lyreco.com.

4.1 The presentation of Goods or Services in the e-commerce website or in other sales materials does not in itself constitute a binding offer by the Seller.

4.2 By submitting an order, the Buyer makes a binding offer to conclude a contract.

4.3 The Seller may accept the order by:

a) sending an order confirmation in text form;

b) dispatching the ordered Goods; or

c) making the Goods available for collection, where applicable.

4.4 The contract is concluded only upon acceptance by the Seller.

4.5 The Seller may reject orders in whole or in part, in particular for operational, stock, compliance or credit reasons.

4.6 Orders may be placed through the e-commerce website, by email, by telephone, or through any other order channel designated by the Seller on the e-commerce website.

4.7 Before the order is placed, the Buyer shall be informed via the e-commerce website about the technical steps leading to submission of the order, how input errors can be corrected, and whether the contract text is stored by the Seller.

4.8 The contract language is English.

4.9 Custom Goods shall be supplied only on the basis of a separate written order and/or special confirmation by the Seller. Delivery dates for Custom Goods are indicative only unless expressly agreed otherwise.

5.1 The prices shown in the e-commerce website at the time the order is placed shall apply, unless otherwise expressly agreed.

5.2 Unless expressly stated otherwise, all prices are shown excluding VAT.

5.3 Any statutory fees, levies, environmental or recycling-related charges that are legally included in the product price are included in the displayed purchase price and are not shown separately unless required by law.

5.4 The Seller may change prices at any time for future orders. Such changes shall not affect contracts already concluded.

6.1 Standard shipping costs are HUF 1,890 excl. VAT per order if the net order value is less than HUF 19,900 excl. VAT.

6.2 If the net order value is HUF 19,900 excl. VAT or more, standard shipping is free of charge, unless otherwise stated for specific products or services.

6.3 For certain orders, additional or different shipping charges may apply, due to the type of product, delivery method, bulky or oversized goods, pallet deliveries, special delivery services, or other non-standard delivery circumstances. Any such charges will be shown during the ordering process before the order is placed.

7.1 Delivery shall be made to the delivery address specified by the Buyer within Hungary. For in-stock standard Goods purchased before 11:00 a.m., delivery takes place on the next business day, unless otherwise stated on the e-commerce website for specific products, delivery methods or delivery areas.

7.2 Different delivery times may apply in particular to non-stock items, oversized products, pallet deliveries, Custom Goods, and deliveries dependent on supplier availability.

7.3 The availability of Goods is subject to stock and supplier availability.

7.4 Partial deliveries are permitted where reasonable for the Buyer.

7.5 If the Buyer provides an incorrect or incomplete delivery address, the Seller may charge the additional costs incurred for re-delivery.

7.6 Unless otherwise agreed, the risk of accidental loss or deterioration passes to the Buyer only upon delivery and handover of the Goods to the Buyer or its authorized recipient at the agreed delivery address.

7.7 The Seller shall not be liable for delivery delays caused by force majeure or other events beyond the Seller’s reasonable control, including transport disruption, supply shortages, governmental measures, sanctions, labor disputes, pandemics, or war.

8.1 The Buyer shall inspect the Goods without undue delay after delivery in the ordinary course of business.

8.2 Apparent transport damage, shortages, wrong deliveries or other obvious defects should be documented upon receipt and notified without undue delay.

8.3 The Buyer must notify apparent defects, shortages or wrong deliveries without undue delay after delivery and, at the latest, within 5 working days after delivery. Hidden defects must be notified without undue delay after discovery. Failure to notify defects in time may result in the loss of warranty and certain related claims.

8.4 Complaints shall be submitted to the Seller using the complaints contact details stated in these GTC or on the e-commerce website.

8.5 A complaint should include, where available:

a) Buyer identification and order reference;

b) product number;

c) description of the defect, shortage or wrong delivery; and

d) photographic evidence where useful.

9.1 The statutory warranty rights apply, subject to these GTC and the rules applicable to B2B transactions.

9.2 No presumption shall apply that a defect discovered after delivery already existed at the time of delivery. The Buyer shall prove that the defect existed at the time of delivery.

9.3 Unless a different period is expressly agreed or stated for the relevant product, the Seller grants a warranty period of 12 months from delivery for Goods sold to the Buyer.

9.4 The warranty covers defects existing at the time of delivery.

9.5 No warranty applies to defects or damage resulting in particular from:

a) improper use;

b) use contrary to instructions or intended purpose;

c) improper storage or handling;

d) normal wear and tear;

e) external influences outside the Seller’s control; or

f) modifications not approved by the Seller or manufacturer.

9.6 The Buyer is solely responsible for selecting Goods suitable for its intended use and for verifying their compatibility with its own requirements, systems, equipment or premises.

10.1 If a justified defect claim is made, the Seller may, at its discretion:

a) replace the Goods;

b) repair the Goods;

c) grant a reasonable price reduction (if agreed by both parties); or

d) rescind the contract with respect to the affected Goods, if repair or replacement is impossible or disproportionate.

10.2 In the case of justified quantitative discrepancies, the Seller shall, where reasonably possible, either deliver the missing quantity at the earliest opportunity or issue an appropriate credit note.

10.3 The Seller shall remedy justified warranty defects at its own expense within a reasonable period after receipt of the complaint and, where feasible, within 30 days from submission of the complaint. If the remedy is not completed within such reasonable period, the Buyer may exercise its statutory rights relating to defects.

11.1 In addition to the Buyer’s statutory rights relating to defective Goods, the Seller grants the Buyer a voluntary 30-day money-back guarantee for eligible non-defective Goods. The Buyer may return such Goods within 30 days from delivery without stating a reason.

11.2 The 30-day money-back guarantee applies only if the returned Goods:

a) are returned in a condition suitable for resale;

b) are complete and, where applicable, returned with accompanying documentation; and

c) are returned in the original packaging, unless the nature of the Goods makes this unreasonable.

11.3 Unless expressly agreed otherwise, the 30-day money-back guarantee does not apply to:

a) Custom Goods;

b) food items;

c) opened hygiene or safety products; and

d) Goods that are no longer suitable for resale due to opening, assembly, use, damage, or missing original packaging.

11.4 Returns under the voluntary 30-day money-back guarantee shall be arranged through the return procedure communicated by the Seller on the e-commerce website or by customer service.

11.5 If the conditions of this Section are met, the return shall be arranged at the Seller’s expense, and the Seller will accept the return and issue a credit note or refund the purchase price in accordance with the payment method used or the Seller’s standard billing process.

11.6 This 30-day money-back guarantee is a voluntary commercial service. Unless expressly stated otherwise, no statutory consumer withdrawal right applies because these GTC apply exclusively to B2B transactions.

12.1 Payment shall be made by the payment methods offered in the e-commerce website or otherwise agreed between the parties.

12.2 Unless otherwise agreed, invoices are payable within 14 days from the invoice date without deduction.

12.3 The Seller may issue invoices electronically.

12.4 In the event of late payment, the Seller is entitled to statutory default interest and any further rights available under applicable law.

12.5 The Seller may suspend outstanding deliveries or require advance payment where the Buyer is in default or where justified doubts arise as to the Buyer’s creditworthiness.

13.1 The delivered Goods remain the property of the Seller until full payment of all amounts due under the relevant contract.

13.2 The transfer of risk under these GTC is not affected by the retention of title.

13.3 The Buyer shall handle retained-title Goods with due care and shall notify the Seller without undue delay of any third-party access or enforcement measures.

14.1 Product descriptions, technical information, images and illustrations are provided for general information only and do not constitute guaranteed characteristics unless expressly agreed otherwise.

14.2 Any product information, technical data, recommendations or suitability information provided by the Seller are for general information only unless expressly agreed as binding.

14.3 For products requiring safety, compliance or technical documentation, the Seller may make relevant documentation available electronically via the e-commerce website or by other appropriate means.

14.4 If product information, technical data, safety data sheets or comparable documentation are not available electronically via the e-commerce website, the Buyer may request such information from the Seller’s customer service.

14.5 For Goods requiring safety, compliance or technical documentation, the Buyer shall read and follow the manufacturer’s instructions, warnings and safety information before use and remains responsible for assessing whether the Goods are suitable for the intended use.

15.1 The Seller shall be liable without limitation for intent and gross negligence and for personal injury, in accordance with mandatory law.

15.2 In cases of slight negligence, the Seller’s liability shall, to the extent permitted by law, be limited to breaches of essential contractual obligations and to foreseeable, typical damages.

15.3 To the extent permitted by law, the Seller shall not be liable for indirect damage, consequential damage, loss of profit, loss of production, loss of data or pure financial loss, unless caused intentionally or by gross negligence.

15.4 Nothing in these GTC excludes or limits the Seller’s liability where such exclusion or limitation is prohibited by mandatory law.

16.1 The Seller may amend these GTC for future transactions.

16.2 The version of the GTC valid at the time the order is placed shall apply to that order, unless a different version is expressly agreed.

17.1 These GTC and all contracts between the Seller and the Buyer are governed by Hungarian law.

17.2 To the extent legally permissible, the competent court at the Seller’s registered seat in Hungary shall have exclusive jurisdiction over all disputes arising out of or in connection with the contractual relationship.

18.1 If any provision is invalid, the remaining provisions remain unaffected. In place of the invalid provision, the applicable statutory provision shall apply.

18.2 The failure by the Seller to enforce any provision of these GTC shall not constitute a waiver of that provision or of any other rights.

18.3 The Buyer may not assign rights or obligations under the contract without the Seller’s prior written consent, unless mandatory law provides otherwise.

Valid from 15.8.2026

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