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General business terms and conditions

These General Terms and Conditions (hereinafter “GTC”) are issued by the Hungarian Branch of Lyreco CE, SE (registered address: H-1138 Budapest, Tomori utca 34, VAT No. 22310462 – 2 – 41) (hereinafter “Lyreco“). The GTC are issued to define terms and regulate the business relationship between Lyreco and its customers. These GTC regulate the legal relationship between Lyreco and its customer if the place of delivery of the goods is in Hungary. Company Reg. No. 01 – 17 – 000726. The company reserves the right to amend these GTC unilaterally. The current version of the Lyreco GTC can be found at www.lyreco.hu.

I. KEY TERMS AND PROTECTION OF PERSONAL DATA

1. The customer is a natural person/entrepreneur or legal entity that places an order for Lyreco goods by any available means (telephone, www.lyreco.hu website, Lyreco mobile application, post), in accordance with these GTC.

2. The goods mean the products offered by Lyreco identified by name, order number and description, purchased by the customer exclusively for its needs and own consumption.

II. REGISTRATION

1. The customer’s initial registration is a mandatory condition for order placement and delivery of the requested quantity of goods to the desired location.

2. The following details are required for registration:

  • A) name of the natural person/entrepreneur, or commercial name of the legal entity;
  • B) address of the buyer’s registered office or place of business,
  • C) delivery address and invoice address, if different;
  • D) telephone number or email address for confirmation of the order, and contact details for delivery of the goods and other communication concerning fulfilment of the order;
  • E) registration numbers of the customer (statistical number, VAT number);
  • F) banking details and bank account number of the customer;
  • G) copy of the extract from the trade register, the entrepreneur’s licence, proof of VAT registration for VAT payers;
  • H) specific remarks for the delivery of goods (opening hours, people authorised to receive the goods).

3. If any of the above details change, the customer must inform Lyreco immediately in writing or by telephone about the change.

4. Following the customer’s fulfilment of the above conditions, Lyreco will complete the registration without any delay. The customer may register at www.lyreco.hu or by contacting a customer service/sales representative. By registering, the customer accepts the GTC.

5. The customer hereby declares that it is entitled to provide its personal data during the registration process and the contractual relationship with Lyreco according to the relevant legislation and the Regulation (EU) 2016/679 of the European Parliament and of the Council for the purpose of fulfilling orders under these GTC, improving the quality of fulfilment and informing the customer of Lyreco’s promotional offers. Information about the processing of personal data can be found at https://www.lyreco.com/webshop/HUHU/personalData/view.

III. ORDERING GOODS

1. The order is a unilateral legal act of the customer expressing interest in the delivery of the goods listed in Lyreco’s catalogue, at the price indicated in the current price list of Lyreco, to the agreed place of delivery (delivery address) and in a precisely stated quantity. The order is also a draft sales contract submitted by the customer.

2. Upon delivery of the requested goods to the customer or the first carrier, an ordinary sales contract for the delivered goods will be concluded on the basis of the order, in accordance with the terms and conditions set out in the order or these GTC.

3. Orders may be placed by phone, via www.lyreco.hu, via the Lyreco mobile application, or by any other means agreed.

4. By placing an order for goods, the customer declares that it understands and accepts the current prices of the goods specified in the Lyreco catalogue.

5. Lyreco may reject any order without giving a reason and without incurring any recourse from the customer.

6. Goods not listed in the catalogue, or goods customised or modified according to the customer’s requirements will be delivered only on the basis of a confirmed individual order or sales contract. Delivery date of the order is considered indicative.

IV. DELIVERY OF GOODS

1. Delivery of the goods means the physical delivery of ordered goods to the customer. Goods ordered between 8:00 am and 5:00 p.m. are usually delivered on the next work day, unless the parties expressly agree otherwise. When a whole pallet of goods is ordered, the seller reserves the right to deliver within two work days of receiving the order.

2. Goods are always delivered on the basis of the customer’s order to the agreed delivery address in Hungary.

3. If the customer does not specify a delivery address during the initial registration, the customer’s registered office or place of business will be considered the place of delivery. If the customer wishes to have the goods delivered to a different location on a single occasion, Lyreco must be notified of this fact in writing or by telephone when placing the order. The customer must immediately inform Lyreco in writing or by telephone of any change to the registered office or place of business/delivery address. Such changes will be taken into account on the next order. Lyreco duly fulfils its obligation to deliver the goods at the moment when the ordered goods are handled over to the buyer or the first carrier. Partial delivery is permitted, and the customer may not reject partial deliveries. If Lyreco is not able to completely fulfil the order, the list of undelivered goods will be recorded, and such goods will be delivered to the customer as soon as possible (after the next restocking of the missing goods).

4. The customer must check the number and condition of the parcels before signing the receipt of delivery. If the customer finds that the packaging is damaged or the goods are partially missing, this fact must be be recorded in the SITI mobile application used instead of a delivery note. The customer must sign in SITI, confirming the receipt of the goods or the delivery note. Any subsequent claim for such defects in the delivered goods may be rightfully rejected by Lyreco.

5. The customer or its authorised representative confirms receipt of the goods by indicating the name of the authorised person receiving the goods in capital letters and signing the delivery note in the SITI mobile application or on Lyreco’s delivery note. The customer is responsible for ensuring that the goods are received by an authorized person.

6. The delivery note is an integral part of the goods delivered. In addition to Lyreco’s details as a supplier, it includes the customer’s name and identity and information about the goods supplied (order numbers, product names, supplied quantities).

V. PRICE OF GOODS AND PAYMENT FOR DELIVERED GOODS

1. The price of goods is indicated in the Lyreco’s current price list; Lyreco reserves the right to change the price of goods at any time. The price valid when placing an order will prevail for each transaction. Information about the current price conditions for the goods is available from Lyreco’s customer service or online shop, or can be delivered to the locations indicated in the catalogue at the customer’s request.

2. The invoice means the document valid for VAT purposes, issued by Lyreco on the basis of the delivery note. Lyreco usually issues a monthly summary invoice at the end of the respective month for all orders placed, unless otherwise agreed between the parties. Electronic invoicing may be activated for the customer under a specific agreement on electronic invoicing or in accordance with legal requirements.

3. The payment deadline is the date set by Lyreco as the latest date for payment of liabilities for goods received or services provided. It is also the day on which the invoiced price, including VAT, must be credited to Lyreco’s account. Unless otherwise agreed, standard payment terms are 14 days from the date of issue of the invoice by Lyreco.

4. If the customer does not pay the invoice for the goods delivered or services provided, Lyreco may claim default interest of 0.05% of the amount due for each day of delay. If the payment by the customer is in a delay of more than 30 days, Lyreco has the right to withdraw from the sales contract. Withdrawal from the sales contract must be delivered in writing and is effective from the moment of receipt by the buyer. Withdrawal from the contract is deemed to have been delivered at the moment the contract is sent to the customer’s email address. In this case, the customer must immediately return the unpaid goods to Lyreco in their original condition and quantity, at the customer’s own expense. The date and means of return of the goods must be agreed in advance, in writing or by telephone, with Lyreco’s customer service. If it is not possible to return the goods in their original quantity and condition, Lyreco reserves the right to claim the amount of the debt by any available legal means.

5. If the customer wishes to make a complaint about the invoice or any part of it, such complaint must be submitted in writing, by post or e-mail. The customer must pay the part of the invoice not affected by the claim by the due date. Otherwise, Lyreco may claim default interest from the customer.

6. The ownership of and risk of damage of the goods passes to the customer at the moment when the goods are received by the customer.

VI. DELIVERY COSTS

1.If the value of the products ordered exceeds HUF 14,000, the shipping costs of the goods to the delivery address is paid by Lyreco. If the value of the products ordered does not exceed HUF 14,000 (excluding VAT), Lyreco may charge a flat rate of HUF 1400 (excluding VAT) as shipping cost. Lyreco may also charge the flat rate shipping cost if the returned goods do not meet the requirements specified in Article VII.

VII. RETURNING GOODS

1. The customer may return the goods within 30 days of receipt without giving any reason and at Lyreco’s expense, provided that the goods are returned undamaged, in their original condition and suitable for resale, with all accompanying documents (e.g. Instruction for use, technical specifications/parameters, etc.) and in their original, intact packaging. Please note that especially printer accessories (toners, cartridges and ribbons) may only be returned unpacked, in their original condition, and toners only with the original intact security tape. If the above conditions are met, Lyreco will accept the goods for return and refund the price to the customer. Otherwise Lyreco will return the goods to the customer at the customer’s expense. According to this provision, the customer may not return the following:

  • A) goods customised or modified according to the customer’s requirements, and goods not listed in the catalogue;
  • B) partially or completely assembled products from the office furniture category;
  • C) food products.

2. The physical return of the goods must be done after the return merchandise authorization for the goods has been submitted in writing at the online shop or by telephone to Lyreco’s customer service. The goods will be taken over by Lyreco’s carrier based on the return merchandise authorization as soon as possible.

3. Goods may not be returned if a return merchandise authorization has not been issued. The carrier may not take over goods on behalf of Lyreco without this authorization.

VIII. WARRANTY

1. With the exception of products with a limited warranty/useby date, all products sold by Lyreco are subject to a 12-month warranty, unless otherwise specified in the catalogue or at the www.lyreco.hu shop. For certain types of goods, an extended warranty period is offered. This is always clearly indicated in the description of the product in the Lyreco catalogue.

2. The warranty covers all manufacturing defects in the goods, including material defects, if they existed at the time of delivery, regardless of when they became apparent.

3. The warranty does not cover defects of goods caused by use contrary to the instructions of use or its intended purpose specified by the manufacturer, or deterioration of goods caused by the customer (for example, as a result of improper storage, excessive wear, exposure to adverse weather conditions or solvents).

4. The customer is responsible for selecting goods suitable for the intended purpose and compatible with the relevant environment.

IX. HEALTH AND SAFETY PRODUCTS

1. Details of health and safety products are provided by Lyreco for informational purposes only; this information does not replace the manufacturer’s instructions for use provided with the product on the packaging, labels or accompanying instructions and warnings. Safety data sheets (MSDS) are provided by Lyreco in electronic format at www.lyreco.hu available for download. The customer must inspect health and safety products before each use. The customer is solely responsible for verifying the suitability of health and safety products for the intended purpose; Lyreco hereby disclaims all such liability.

X. COMPLAINTS

1. A complaint is a unilateral legal action by the customer to enforce liability for (qualitative or quantitative) defects in the goods delivered. Claims must be submitted in writing to reklamacio@lyreco.com.

2. Complaints regarding obvious (qualitative or quantitative) defects in the goods delivered must be made within five working days of delivery at the latest.

3. The complaint must include the following:

  • A) the order number or the customer’s order number;
  • B) the article number of the product in the catalogue;
  • C) the missing quantity or specification of the defect in quality in the goods.

4. When a complaint for quantitative difference between the physically delivered goods and the quantity indicated in the delivery note is accepted, the missing goods will be delivered as soon as possible.

5. When a complaint for an obvious defect in quality is accepted, the defective product will be replaced with a product that fulfils the customer’s requirements as soon as possible.

6. Complaints about hidden defects which become apparent during the use of the delivered goods may be made in writing only within the warranty period by sending an email to reklamacio@ lyreco.com. Hidden defects covered by warranty are corrected in the manner specified by Lyreco:

  • A) repair or
  • B) replacement of the product if the defect cannot be removed within 30 days or if the cost of removing the defect would be disproportionate.

7. Defects covered by the warranty will be corrected at Lyreco’s own expense within 30 days of receipt of the complaint in accordance with the provisions of these GTC. Otherwise, the customer has the right to withdraw from the contract.

XI. HOME DELIVERY SERVICE

1. Goods may be ordered for delivery to the customer’s home address. The customer must submit a request for delivery with each written order. Home address means the place of residence or accommodation of the customer’s employees while working from home. Ordered goods will be delivered to the customer’s home address in two workdays upon receiving the order. The cost of delivering goods to a home address is HUF 1400, excluding VAT; this amount will be charged regardless of the value of the ordered goods.

2. Goods delivered to a home address may be returned subject to Section 1 of Article VII above only if the goods are returned to Lyreco within 10 days of receipt and at the customer’s expense.

XII. FINAL PROVISIONS

1. The legal relationship between Lyreco and the customer is governed by Hungarian law.

2. The contracting parties agree that any dispute related to the fulfilment of obligations arising from these GTC will be settled primarily by conciliation.

3. All legal disputes between Lyreco and the customer must be settled at a competent courts in Hungary.

4. To avoid any misunderstanding and notwithstanding the provisions of these GTC, the customer indemnifies the supplier against any liability arising from the breach of these GTC caused by war or pandemic (defined by WHO) including, but not limited to COVID-19, any decision by public authorities restricting the freedom of movement, or anything related or consequential to the above, or if compliance may be contrary to decisions taken by international organizations (e.g. sanctions imposed in connection with a state of war).

5. These GTC are valid and effective from 01. 01. 2023.