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Lyreco Office & Work Solutions


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QUESTIONS & ANSWERS
Integration of Intersafe Netherlands into Lyreco Nederland

Intersafe and Lyreco join forces and expertise to bring you the best workplace and PPE solutions for each individual safety issue in high risk environments.

We've put together a handy question and answer guide on what this integration means for your organization. If you have any other questions, don't hesitate to contact us.

Intersafe

INTEGRATION

WHEN WILL THE INTEGRATION TAKE PLACE?

The target date for the integration of Intersafe Netherlands into Lyreco Netherlands is 1/06/2022. If this date is not feasible without compromising our service levels we will inform you in time.

CONTRACT

WHAT DOES THIS MEAN FOR MY CURRENT CONTRACT WITH INTERSAFE?

As of the integration date, all the agreements, rights and obligations will be transferred to Lyreco Nederland. In return, we will be able to offer you more workplace products and solutions

ORDERING

HOW DO I PLACE AN ORDER?

 You can place regular orders in the same way as you did before.
• Orders placed via the webshop: as of the integration date, you can order online via the Lyreco webshop lyreco.nl. To do so, you will receive an email with new login information.
• Orders placed through an automatic connection with your ordering system: your Account Manager has already contacted you personally to set up the necessary changes in consultation with you. Should you have any more questions in this regard, please do not hesitate to call our Customer Service department at +31 (0)78 618 14 00 or send an email to info@intersafe.eu.

WILL THE ITEM NUMBERS OF MY PPE PRODUCTS BE CHANGED?

All Intersafe item numbers will be replaced by the Lyreco item numbers. You will receive the new item numbers of your clientspecific products by email. It will be very easy to find generic products in the Lyreco webshop. All you need to do is enter the former Intersafe item number in the search bar.

WILL I BE ABLE TO ACCESS THE PRODUCT RANGE OF LYRECO?

All the PPE-related services and solutions remain available. In addition, you will automatically have access to the wide range of workplace products and solutions of Lyreco.

DELIVERY

WILL THE DELIVERY TIMES CHANGE?

No, all the current delivery times and conditions remain unchanged.

IF I PLACE A COMBINED ORDER INCLUDING BOTH PPE PRODUCTS AND OTHER WORKPLACE ITEMS, WILL THEY BE DELIVERED AT THE SAME TIME?

Depending on the type of item and the delivery time, your order may be split up in one or more shipments.

INVOICING

WHICH COMPANY WILL BE INVOICING MY PPE PRODUCTS?

As of the integration date, all invoices will be issued by Lyreco Nederland. These invoices must be paid to the bank account number of Lyreco Nederland. Invoices issued by Intersafe must still be paid at the former bank account number of Intersafe.

WHAT ARE THE INVOICE DETAILS OF LYRECO NEDERLAND?

Lyreco Nederland B.V
Papendorpseweg 99 - Gebouw A
3528 BJ Utrecht • The Netherlands
VAT: NL001427507B01 • KvK Utrecht 30097265
ING-bank 681754907 • IBAN: NL76 INGB 0681 7549 07
BIC: INGBNL2A

HOW CAN I RECEIVE THE BANK, THE CHAMBER OF COMMERCE AND/OR THE VAT CERTIFICATES OF LYRECO?

You can easily download these certificates from the following link: lyreco.link/document.

WILL THE ORDERS PLACED AT LYRECO AND INTERSAFE BE COMBINED ON A SINGLE INVOICE?

Yes, you will receive a single invoice for all the goods delivered.

WHICH COMPANY WILL ISSUE THE CREDIT NOTES REFERRING TO THE PERIOD BEFORE 01/06/2022?

Credit notes referring to the period before the integration date will be issued by Lyreco and their amount must be reclassified in your accounts to supplier Intersafe

CONTACT

CAN I STILL CONTACT MY USUAL CONTACT PERSON?

Your usual Intersafe expert and contact person remains at your disposal to provide you with expert advice. In addition, you will be assigned a single point of contact to help you with all your questions about the Lyreco product range

HOW CAN I GET IN TOUCH WITH INTERSAFE IF I HAVE A QUESTION?

All the Intersafe telephone numbers and email addresses remain unchanged. If you have a general question, you can always call the Customer Service department at +31 (0)78 618 14 00 or send an email at info@intersafe.eu

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