General terms and sales conditions
The current Terms and Conditions of Sales (hereinafter referred to as T&C) shall apply with effect from the 1st of July 2026. All sales made by Lyreco Netherlands (hereinafter referred to as Lyreco] are subject to these T&C which shall prevail over any general clauses which may be indicated on the buyer’s documents, unless Lyreco expressly and formally waives these T&C. Lyreco reserves the right to amend or modify these T&C at any time. The latest version of the T&C is available on the website www.Iyreco.nI. In case of a modification the T&C shall be effective as from the day the order was placed.
Each buyer (hereinafter referred to as the “the Customer(s) ") is supposed to have read and accepted the T&C when placing the order.
Addressing by the customer
Lyreco shall contact the Customer at the addresses, e-mail addresses and during the opening hours indicated by the Customer. In case of a change of address, change of e-mail address or a change in opening hours, the Customer is explicitly obliged to immediately notify Lyreco of these changes. Under no circumstances can Lyreco be held liable for any damage, delay or the like resulting from the Customer’s failure to communicate the change of address, e-mail address or opening hours on time, or did so incorrectly.
ART. 1.: Deliveries and invoicing
ART. 1.1:
Orders placed in anyway are deliverable according to Lyreco ’s delivery options. Delivery times are indicative. Changes in delivery times do not constitute a violation of the contractual obligation and cannot give rise to any compensation.
For orders up to 125 euro excluding VAT an additional amount of 10,90 euro shall be charged. Lyreco may charge different handling costs for personal protection equipment.
The goods travel at the risk of Lyreco. Lyreco has the right to have the goods delivered by a third party.
Deliveries shall take place at one central delivery point indicated by the Customer.
Lyreco uses a mobile application to receive the electronic signature of the Customer upon delivery together with any comments on the delivery. This information is immediately available to various departments within Lyreco . Lyreco has the right to deliver orders in parts and bill accordingly. In case of a call order all goods must be called within 6 months following the order. After expiry of this 6 month period after the order Lyreco has the right to invoice all goods which have not been called. The delivery of these goods shall take place after payment in full. The Customer shall provide the correct email address at the start of the agreement and afterwards in case of changes. Not or untimely communication of a correct-mail address is no reason for non-payment. The Buyer is expected to immediately provide the equivalent EURO pallets with the driver making the delivery when delivering the Products with Euro pallets. If not, Lyreco will reserve the right to charge the actual cost of the number of missing EURO pallets to the Buyer.
ART. 1.2:
The following specific terms and conditions in this article deviating from these Terms and Conditions of Lyreco apply to all home delivery services provided by Lyreco: Delivery to the Customer s home office (she is possible for aII products normally available to Customer. Lyreco reserves the right to refuse any purchase order of Product(s) , in particular due to excessive quantities or volumes. Handling costs of 10,90 euro will apply to any purchase order below 125,00euro excluding VAT to be delivered to
Customer’s employee ’s home, such handling costs will be clearly indicated to Customer’s employee when placing the purchase order. foreach home delivery the delivery times may differ from Lyreco ’s standard delivery times and will also be indicated to the Customer’s employee when placing the purchase order. The employee(s) of the Customer who places the Purchase Order(s) for home delivery will be present at home on the day of delivery by Lyreco to receive the products. In an absence
of these employee(s) of the Customer, Lyreco will remain free to charge additional handling costs in order to make a new delivery to the empIoyee(s) of the Customer who is (are) in default. Some geographical areas are excluded from the home delivery offer, such as: The Wadden Islands. Products delivered via home delivery are not eligible for Lyreco ’ s return policy of thirty (30) days and cannot be returned or exchanged. the invoicing and payment modalities which apply are the same as those which apply to the Customer for all other regular purchase orders, unless other modalities have been agreed or validated by Lyreco. All other terms and conditions of the Terms and Conditions of Lyreco which are not amended or modified by this section, will continue to apply between Lyreco, the Customer or the ‘employee’ of the Customer.
Customer authorizes and remains solely responsible for all orders placed by its employees and for the use of their login to the Lyreco Web Shop, regardless of the of delivery.
ART. 2: Retention of title
By explicit agreement, the delivered products remain the property of Lyreco until the actual payment of the full price in principle I and accessories. This provision does not prevent that the risks of loss and damage of the sold goods are transferred to the Customer as soon as the goods have been delivered.
ART. 3: Products
Lyreco’ s products comply with applicable local legislation. The choice of products remains the sole decision and responsibility of the Customer the Customer remains solely responsible for determining his needs and the compatibility of the chosen products with his needs and the use for which he intends to use them. The Customer is solely responsible for the maintenance and/or use of the products ordered.
Lyreco can in no case be held liable in this respect. Before placing an order or using a delivered product it is the responsibility of the Customer to consult the product information (e.g. safety information, user instructions, etc.) which can be found on the Lyreco website, on the manufacturer’s website, on the packaging and/or the documentation enclosed with the product.
The descriptions and information provided by Lyreco in its catalogues (on paper or online) are never exhaustive and only have an informative nature.
Depending on the nature and destination of the product sold, the Customer shall strictly comply with all safety regulations and recommendations of the manufacturer and use the products purchased by him appropriately. The photos and illustrations accompanying the products, whether they appear in Lyreco ’s catalogues and/or on the website www.lyreco.nl do not have any binding value. The list and the features of the products can be changed and always updated. the product range is avoidable if stocks last. Lyreco reserves the right to refuse certain orders.
ART. 4: Complaints - returns
The Client must immediately examine the delivered goods for conformity. After a period of IS days from receipt of the product(s), Lyreco reserves the right to reject any complaint. In any case, the product(s) in question can only be returned to the delivery address, in perfect resale condition and in the original, undamaged packaging. For personal protection equipment, which are not standard stock items, returns are only possible after consultation with and approval by Lyreco. Lyreco does not accept returns of products without prior explicit approval.
The following goods are not subject to return and/or replacement:
- All products supplied directly by the manufacturer.
- All food products and products with an expiry date
ART. 5: Warranty
The general warranty is valid for one year from delivery. the warranty does not apply to consumables and food products.
ART. 6: Prices
The prices are indicative and expressed in euros excluding taxes (such as, but not limited to, VAT, deposits, etc.) . The applicable rates are those in force on the day of the order and can be consulted on the website www.Iyreco.nI. As the prices are always based on agreements with suppliers, Lyreco reserves the right to change them at any time. Prices are excl. assembly and installation costs. The price should always be at least equal to the purchase price and shall automatically be adjusted accordingly in case of an increase.
ART. 7: Terms and conditions of payment
Payments shall be made in euro within 15 days of the invoice date, subject to financial acceptance of the file and without discount for easy payment. Lyreco reserves the right to revise the payment terms granted in case of a deterioration of the Customer’s financial circumstances.
In case of late payment, Lyreco has the option to postcode new deliveries, cancel an assigned payment term and aII outstanding amounts shall become immediately due and payable.
In the event of late payment, Lyreco has the right to postpone new deliveries, terminate any granted payment terms and all outstanding amounts shall become immediately due and payable. In the event of late payment, the invoice amount shall be automatically increased, without any notice of default being required, by 10% by way of fixed compensation, as well as by compensatory interest calculated in accordance with the legislation on late payment in commercial transactions.
Without prejudice to the above, Lyreco is entitled to demand an advance payment.
Lyreco is always entitled to set off its claim against the Customer against any counterclaim of the Customer or a company related to the Customer. Any complaint regarding invoicing which is not notified to Lyreco in writing within 10 days is late and inadmissible.
ART. 8: Confidentiality
The Customer shall not disclose any information obtained from Lyreco in connection with the delivery of products and prices.
The Customer shall not use the above-mentioned information, in any form whatsoever, for any purpose other than the execution of orders from Lyreco.
ART. 9: Protection of personal data (privacy)
Lyreco undertakes to comply with all applicable laws and regulations concerning the protection of personal data and in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), including any provisions, directives, recommendations or amendments, additional and/or replacement regulations. Lyreco has a detailed privacy policy which is available on the homepage of its commercial website.
ART. 10: Intellectual property
With respect to customizable products, the Customer
(i) authorizes Lyreco and grants Lyreco a temporary license to produce personalized products on its behalf,
(ii) guarantees Lyreco that the customized products do not infringe any third-party rights.
The Customer further guarantees Lyreco that he holds all rights to include the desired customization elements. Lyreco cannot under any circumstances be held liable for the infringement of third-party rights as a result of the Customer’s customization of products. The Customer shall compensate Lyreco for any costs and any other damage resulting from any action taken against it in connection n with the violation of the above-mentioned rights. Lyreco reserves the right, at its sole discretion, to refuse any order for custom made products which contain words or images deemed inappropriate, unethical or illegal.
ART. 11: Limitation of liability
The maximum amount of compensation to be paid by Lyreco due to an event relating to the adaptation or delivery of the product to the Customer cannot exceed the cumulative amount of the amounts invoiced to the Customer over a period of 3 months, with a maximum of €10,000. The extra-contractual liability of Lyreco's directors, shareholders, employees, agents and their assistants is excluded. The limitations of liability do not apply in case of personal injury or intentional damage. Lyreco can under no circumstances be held liable for consequential or indirect damages such as (without this list being exhaustive) operating loss, loss of income or financial loss, etc. Any notification and/or claim by the Customer of Lyreco ’s liability which is not made within 10 days after the event or fact, is late and inadmissible.
By exception to the provisions as set forth in these Terms and Conditions of Lyreco, the Customer releases Lyreco from any liability arising out of a breach of any provisions of these Terms and Conditions, that would be, directly or indirectly, induced by any pandemic situation (as defined by the WHO) any governmental decision limiting freedom of movement, or by any associated or consequential event.
ART. 12: Non-waiver
The fact that Lyreco does not invoke a provision of these Terms and Conditions cannot be interpreted as a waiver on its part to invoke this provision later.
ART. 13: Applicable law and competent court
All relations between Lyreco and the other party shall be governed by the Dutch law. The application of the Vienna Sales Convention of 11 April 1980 (Convention on the International saIe of Goods (C.I.S.G.)) is expressly excluded.
Any disputes between Lyreco and the Customer are subject to the exclusive jurisdiction of the courts of Amsterdam.
ART. 14: Ban on resale
The Products will be sold to Customer as end user and may not be resold to third parties without the prior written permission of Lyreco, under penalty of damages.
Tel.: 088 60 32 001