TERMS & CONDITIONS OF SALE
By exception to the provisions as set forth in the General
Terms and Conditions of Sale of Lyreco, the Customer releases Lyreco from any
liability arising out of a breach of any provisions of these Terms and Conditions
of Sale, that would be, directly or indirectly, induced by any pandemic
situation (as defined by the WHO) including but not only COVID-19, any
governmental decision limiting freedom of movement, or by any associated or
These Conditions shall apply to all contracts
for the sales of goods by Lyreco Office
Supplies (Malaysia) Sdn. Bhd. for the customer in Malaysia who is acting in
the course of a business.
The Company reserves the right to add, alter,
amend or withdraw any of these Terms and Conditions or the Company’s Service
Guarantee at any time without notice.
All orders for goods until accepted or rejected
at its discretion by the Company shall be deemed to be an offer by the Buyer to
purchase goods pursuant to these Conditions and all goods are offered subject
to availability. The Company reserves the right at any time to impose a minimum
order quantity on any order for goods prior to the order being accepted by the
Whilst the Company has attempted to ensure that
the information within its catalogues, website and other publication, they do
not form part of any contract for the sale of goods. For technical reasons, colour illustration should be viewed as a guide only.
Any typographical, clerical or other error or
omission in any sales literature, quotation, price list, acceptance of offer,
invoice or other document or information issued by the Company shall be subject
to correction without any liability on the part of the Company.
Orders, Specifications and Returns
The Company reserves the right to make any
changes in the specification of the goods which are required to conform with
any applicable safety or other statutory requirements, or where the goods are
to be supplied to the Company’s specification which do not materially affect
their quality or performance. Whilst the Company will endeavor to supply the
product ordered, the Company reserves the right to supply products of a
comparable specification without notice and to vary to a reasonable extent the
quantities delivered from those ordered to conform with the Company’s or its
suppliers standard packaging. If supplies standard packaging. If supplies of an
item are temporarily interrupted, the Company will replace the item with
another one of comparable quality or will expedite delivery of the item as soon
as it becomes available.
Any non-returnable goods sold by the Company
will only be accepted as a return either at the Company’s absolute discretion
or where the goods are found to be defective at the date of delivery.
We offer full credit on all orders within 30
days of receipt. The orders must not be opened and the original packaging must
be intact and clear of markings. Returns not accompanied by return notes issued
by our Customer Service Operators will not be accepted. Food and special orders
are non-returnable and non-refundable. These orders are final sales and cannot
Price and Payment
The prices quoted in the price list are the
suggested list prices at the time of publication and appear solely as
reference. Please consult your Office Supplies Consultant to find the price
that will appear on your invoice.
Title in the goods will not pass to the Buyer
until the Buyer has paid the purchase price in full in accordance with sales
invoices. The Company shall be entitled to recover the goods in respect of
which property has not passed to the Buyer at any time. The Buyer hereby
authorizes officers, employees and agents of the Company to enter upon any
premises of the Buyer for the purpose of recovering any goods in respect of
which property has not passed to the Buyer.
The Buyer shall pay the price of the goods
within 30 days of the date of the Company’s invoice not- with outstanding that
the property in the goods has not passed to the Buyer. The time of payment
shall be of the essence of the contract.
If the Buyer fails to make payment on the due
date, the Company reserves the right to appoint a debt collection agent for the
purpose of payment collection and the Company shall be entitled to charge the
Buyer for all costs incurred.
The Company reserves the right to grant, refuse,
withdraw, restrict, alter, suspend or cancel credit terms at its sole
discretion. The Company, without limitation, reserves right to refuse or cancel
orders for goods where the Buyer is or is liable to become in breach of its
agreed credit terms.
All orders received before 5:30pm on Mondays
through Fridays are filled and packaged for delivery, free of delivery charge
with minimum order value applies, the next business day where available. Orders
received after our service hours will be considered as next day orders.
Any discrepancies shall be notified to the
Company within 7 working days of receipt.
Warranties and Liability
The Company will replace products found to be
defective on delivery without charge. Goods incorrectly supplies or invoiced as
a result of error on the part of the Company will be collected or credited
without charge. Any stationery item in its original, undamaged packaging,
except special order products, may be returned within 30 days of delivery.
The Company shall be under no liability in
respect of any defect arising from fair wear and tear, willful damage,
negligence, abnormal working conditions, failure to follow the manufactures’ or
the Company’s instructions (whether oral or in writing), misuse or alternation
or repair without the Company’s approval.
Should you find defects on the goods within 7
days of receipt, please contact one of our Customer Service Operators to
arrange for exchange. Please save all packaging for inspections. After the 7th
day of receipt, please contact our customer service centers.
For Malaysia customers, the contract shall be
governed by the laws of Malaysia and
the parties submit to the exclusive jurisdiction for the Malaysia courts in relation to any dispute hereunder.