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|
Desktops |
In Warranty |
1 Year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed.
|
|
Laptops/Notebooks |
In Warranty |
1 Year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Clocks |
Off Site Warranty |
3 years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. |
|
Off Site Warranty |
3 years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. |
|
Smartphones, Tablets & Accessories |
In Warranty |
1 Year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed.
|
|
Keyboards & Mice |
In Warranty |
1 Year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Laptops / Notebooks |
In Warranty |
1 Year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Smartphones |
In Warranty |
1 Year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Tablets |
In Warranty |
1 Year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Usb |
In Warranty |
1 Year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Keyboards & Mice |
In Warranty |
2 Year |
020 3608 3569 (UK) |
Contact Lyreco customer services. Serial Number, account number and order number needed.
|
|
Ergonomics |
In Warranty |
1 Year |
020 3608 3569 (UK) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Filing Cabinets |
On Site Warranty |
5 years on Economy Filing Cabinets, Multidrawer Cabinets, Pedestals and Lockers |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services with Serial Number, account number and order number. Either replacement parts or an engineer will be sent out; alternatively depending on the nature of the issue exchange and return may be authorised. |
|
Eyewear |
Full against all manufacturing faults |
1 Year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Inkjet Printers |
Return to Base (A3 products can be enhanced to on-site upon registration) |
1 year |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
Contact Brother technical support helpline. Please supply serial number and postcode of machine location. Warranty on A3 inkjet products can be enhanced to 1 year on-site, if registered within 30 days. |
|
Optional Extended Warranty |
3 Years |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
If extended warranty has been purchased contact Brother and the machine will be repaired on site. If the machine is out of warranty or no warranty has been purchased, still contact the helpline and Brother will offer standard troubleshooting over the telephone but if the problem cannot be rectified, they will advise cost of repairs / call out or give details of a local service agent in the area. |
|
Ink & Toner Consumables |
Dead on Arrival Warranty |
14 days replacement |
0333 777 4444 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return or return only. Serial Number, account number and order number needed. |
|
Faulty Replacement |
1 year or the appropriate life cycle |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
Contact the Brother helpline. You will be asked to return consumable for testing, if found to be faulty a replacement will be sent out from Brother directly. |
|
|
Damage to Machine |
Covered by Machine Warranty |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
Toners, ribbons, ink and any other consumable items are covered in their own right by warranty against manufacturing defect in materials or workmanship for a period of 1 year or the appropriate life cycle of the consumable. The warranty will be invalidated if any of the terms and conditions of warranty are not met. This includes if the product is installed incorrectly or if the customer does not provide proper or adequate maintenance. Please read the documentation that came with your product, as it details all of these conditions. All products must be Brother original products and proof of purchase may be required for verification of warranty authenticity. For further information contact the Brother helpline.
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|
Laser Printers, Fax Machines. |
Return to Base Warranty (can be enhanced to on-site, upon registration) |
1 year |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
Contact Brother technical support helpline. Please supply serial number and postcode of machine location. Warranty on A3 inkjet products can be enhanced to 1 year on-site, if registered within 30 days. |
|
Optional Extended Warranty |
3 years |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
If extended warranty has been purchased contact Brother and the machine will be repaired on site. If the machine is out of warranty or no warranty has been purchased, still contact the helpline and Brother will offer standard troubleshooting over the telephone but if the problem cannot be rectified, they will advise cost of repairs / call out or give details of a local service agent in the area. |
|
Labelling machines - Ptouch and QL machines |
Dead on Arrival |
14 days replacement |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
Contact the Brother Technical Support helpline to determine if the DOA is due to a simple fault or missing part. Missing parts will be sent out, faults will be diagnosed and corrected over phone if necessary. If deemed necessary a return and exchange authorisation reference will be given. |
|
In Warranty |
1 year Return to Base Warranty |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
Standard 12 months Return to Base Warranty on all labelling machines - upgraded to 36 months upon registration. Please contact the Brother Technical Support helpline. |
|
|
Out of Warranty |
Out of Warranty |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
Telephone 0844 999 444 to return unit for a free of charge inspection, following which an estimate will be sent detailing any repair costs. Please send item securely packaged with a covering letter and a brief description of the fault encountered. |
|
Scanners |
In Warranty |
1 year Return to Base Warranty |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
Standard 12 months Return to Base Warranty can be upgraded to 36 months upon registration. Please contact the Brother Technical Support helpline. |
|
Out of Warranty |
Out of Warranty |
0333 777 4444 (UK) N.Ireland 0161 931 2280; ROI 1890 86 66 11 |
Telephone 0844 999 444 to return unit for a free of charge inspection, following which an estimate will be sent detailing any repair costs. Please send item securely packaged with a covering letter and a brief description of the fault encountered. |
|
Phones |
Off Site Warranty |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed.
|
|
Headsets |
Off site - Credit or replace |
12 months |
BT Helpline - 0800 218 2182 |
Call BT helpline. If faulty contact Lyreco customer services for exchange or credit. Serial Number, account number and order number needed. |
|
Inkjet/ Laser Printers |
Dead on Arrival Warranty |
28 days replacement |
0844 8920844 (UK) 1205 2454 (IRE) |
Contact Canon directly to obtain authorisation for return. Lyreco cannot accept DOA returns without manufacturer's authorisation. |
|
On Site Warranty |
1 year Return to Base Warranty or On-Site Warranty Service |
0844 8920844 (UK) 1205 2454 (IRE) |
Contact Canon directly and go through the standard warranty procedure for the specific model. |
|
Ink & Toner Consumables |
Faulty Replacement |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Damage to Machine |
Covered by machine Warranty |
0844 8920844 (UK) 1205 2454 (IRE) |
Any damage caused to a machine would have to be claimed via manufacturers of the machines warranty. Contact Canon directly and machine will be repaired (on / off site will be advised - machine specific). If the machine is out of warranty or no warranty has been purchased, contact Canon helpline and Canon will offer standard troubleshooting over the telephone if the problem cannot be rectified, they will advise cost of repairs / call out or give details of a local Service Agent in the area. |
|
Cameras |
Dead on Arrival Warranty |
28 days replacement |
0844 369 0100 (UK) 1890 200562 (IRE) |
Contact Canon directly with serial number and a description of fault. Canon will advise if issue can be rectified or will provide an authorisation. Goods cannot be returned to Lyreco prior to receiving authorisation from Canon. |
|
Return to Base |
1 year on site or return to base (at Canon’s discretion) |
0844 8920844(UK) 1890 200563 (IRE) |
Contact Canon directly and go through the standard warranty procedure for the specific model. |
|
Calculators |
Dead on Arrival Warranty |
14 days replacement |
08000 858585 (UK) 1205 2454 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Return to Base |
1 year on site or return to base (at Canon’s discretion) |
0844 8920844 (UK) 1890 200563 (IRE) |
Contact Canon directly on and go through the standard warranty procedure for the specific model. |
|
Presenters |
Return to Supplier |
12 months |
0844 3690100 (UK) 0169 90990 (IRE) |
Contact Lyreco customer services for return and/or exchange |
|
Scanners |
On Site Warranty |
1 year On site or return to base |
0844 8920844 (UK) 1890 200563 (IRE) |
Contact Canon directly and go through the standard warranty procedure for the specific model. |
|
Calculators |
Dead on Arrival Warranty |
14 days replacement |
08000 8585859 (UK) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
On Site Warranty |
2 years repair or replace (3 year on Scientific) |
0208 452 7253 (UK) |
Contact Casio directly, providing model number and proof of purchase and you will be given help and advice. If the product needs to be returned for repair you will be given details then on how to return it. |
|
Calculators |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Off Site Warranty |
3 years Models CX32N |
01903 726961 (UK) |
Contact Sterling International directly and go through the standard warranty procedure for the specific model. |
|
|
Off Site Warranty |
10 years (Models CPC112, CTC110, CCC112, CDC80 & SDC 4310) |
01903 726961 (UK) |
Contact Sterling International directly and go through the standard warranty procedure for the specific model. |
|
Compatible Ink |
Faulty Replacement |
24 months |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Damage to Machine |
0870 4719 761 |
Contact Clover technical support to go through standard warranty procedure. Email: support@clovertech.eu |
|
Desks |
On Site Warranty |
10 year warranty on manufacturing faults only |
0151 5487111 (UK) |
Contact Lyreco customer services with Serial Number, account number and order number. Either replacement parts or an engineer will be sent out; alternatively depending on the nature of the issue exchange and return may be authorised. |
|
Ink & Toner Consumables |
Dead on Arrival |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Damage to Machine |
Covered by machine warranty |
0800 0282660 (UK) |
Contact Dell directly quoting Service Express Code from the printer and go through the standard warranty procedure for the specific model.
|
|
Sensor Bins |
Statutory warranty or liability for defects |
2 years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed.
|
|
Label Writers |
Off Site Warranty |
2 years + 1 additional year upon registration on dymo.com |
0203 564 8354 (UK) 0165 69268 (IRE) |
Contact Dymo helpdesk services or go to www.dymo.com to organise replacement or repair of machine.
|
|
Label Managers |
Off Site Warranty |
2 years + 1 additional year upon registration on dymo.com |
0203 564 8354 (UK) 0161 18934 (IRE) |
Contact Dymo helpdesk services or go to www.dymo.com to organise replacement or repair of machine.
|
|
Scales |
Off Site Limited Warranty |
1 years |
0203 564 8354 (UK) 0161 18934 (IRE) |
Contact Dymo helpdesk services or go to www.dymo.com to organise replacement or repair of machine.
|
|
Memory Cards, USB Flash Drives & Hard Drives |
Dead on Arrival |
7 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services providing detailed description of fault. Please note defects caused by computer viruses, water damage, improper care or misuse cannot be returned. Serial number, proof of purchase required. |
|
Off Site Warranty |
2 years limited warranty |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services providing detailed description of fault. Please note defects caused by computer viruses, water damage, improper care or misuse cannot be returned. Serial number, proof of purchase required.
|
|
Rechargeable Battery Chargers |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Manufacturing fault cover only |
After 30 days replacement up to 1 year from purchase. |
01494 533300 (UK) |
Contact Energizer customer services for exchange and return only. Serial Number, Lyreco account number, order number and date of purchase needed.
|
|
Powerbanks |
Defective/Faulty replacement |
24 month limited |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Memory Cards, USB Flash Drives & Hard Drives |
Dead on Arrival |
7 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services providing detailed description of fault. Please note defects caused by computer viruses, water damage, improper care or misuse cannot be returned. Serial number, proof of purchase required. |
|
Off Site Warranty |
2 years limited warranty |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services providing detailed description of fault. Please note defects caused by computer viruses, water damage, improper care or misuse cannot be returned. Serial number, proof of purchase required. |
|
Rechargeable Battery Chargers |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Manufacturing fault cover only |
After 30 days replacement up to 1 year from purchase. |
01494 533300 (UK) |
Contact Energizer customer services for exchange and return only. Serial Number, Lyreco account number, order number and date of purchase needed.
|
|
Powerbanks |
Defective/Faulty replacement |
24 month limited |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Toasters & Kettles |
Off Site Warranty |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed.
|
|
Ink & Toner Consumables |
Faulty Replacement |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Damage to Machine |
Covered by machine warranty |
0871 423 7766 (UK) |
Any damage caused to a machine would have to be claimed via manufacturers of the machines warranty. Contact Epson directly and the machine will be repaired or swapped on site. If the machine is out of warranty or no warranty has been purchased, the customer must still contact the helpline. Epson will offer standard troubleshooting over the telephone but if the problem cannot be rectified, Epson will advise cost of repairs / call out or give details of a local Service Agent in the area. |
|
Inkjet Printers |
On Site Warranty/ Carry in Express |
1 year |
0871 423 7766 (UK) |
Any damage caused to a machine would have to be claimed via manufacturers of the machines warranty, Contact Epson directly and the machine will be repaired or swapped on site. If the machine is out of warranty or no warranty has been purchased, the customer must still contact the helpline. Epson will offer standard troubleshooting over the telephone but if the problem cannot be rectified, Epson will advise cost of repairs / call out or give details of a local Service Agent in the area. |
|
Epson Screens |
Off Site Warranty |
1 Year |
01952 607111 (UK) 01436 7742 (IRE) |
Contact Epson directly and go through the standard warranty procedure for the specific model. |
|
Projectors |
Return to Base/ On Site Warranty |
2 - 3 years |
0871 423 7766 (UK) |
Contact Epson directly and go through the standard warranty procedure for the specific model.
|
|
Shredders |
Dead on Arrival Warranty |
30 days replacement |
00800 18101810 (UK) |
Contact the Fellowes customer helpdesk. If telephone diagnostics are not able to get the machine up and running, the machine will be replaced by Lyreco. |
|
On Site Warranty |
2 years machine |
00800 18101810 (UK) |
Contact the Fellowes customer help desk. Following telephone diagnostics, at Fellowes discretion the machine may be replaced with a factory serviced or new model or an engineer may be sent out, depending on the particular model and fault. |
|
Binding Machines and Laminators |
Dead on Arrival Warranty |
30 days replacement |
00800 18101810 (UK) |
Contact the Fellowes customer helpdesk. If telephone diagnostics are not able to get the machine up and running, the machine will be replaced by Lyreco. |
|
On Site Warranty |
2 years machine |
00800 18101810 (UK) |
Contact the Fellowes customer help desk. Following telephone diagnostics, at Fellowes discretion the machine may be replaced with a factory serviced or new model or an engineer may be sent out, depending on the particular model and fault.
|
|
Scanners |
Return to Base/ On Site Warranty |
1 year |
0871 423 7766 (UK) 01436 7742 (IRE) |
Contact Epson directly and go through the standard warranty procedure for the specific model.
|
|
Trimmers & Guillotines |
On Site Warranty |
2 years machine |
00800 18101810 (UK) |
Contact the Fellowes customer help desk. Following telephone diagnostics, at Fellowes discretion the machine may be replaced with a factory serviced or new model or an engineer may be sent out, depending on the particular model and fault. |
|
Activity Tracker |
Faulty Replacement |
1 year |
0208 865 3243 (UK & Ireland) |
Contact Fitbit customer services for help and assistance if Fitbit becomes faulty and they will repair and replace where they see fit.
|
|
Phones/Headsets |
Off Site Warranty |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services with Serial Number, account number and order number. Either replacement parts or an engineer will be sent out; alternatively depending on the nature of the issue exchange and return may be authorised. |
|
ScanSnap |
On Site Warranty |
1 or 2 years model dependent |
0370 6000922 (UK) 0818 716022 (IRE) |
Contact the Fujitsu customer help desk. Following telephone diagnostics (at Fujitsu discretion), the machine will be replaced with a factory serviced or new model (at Fujitsu discretion) or an engineer may be sent out, depending on the particular model and fault. |
|
Pad Tablet PCs |
In Warranty |
2 (two) year Warranty to the consumer from the date of the original purchase of the product. |
0845 161 0030 (UK) 1890 946 500 (IRE) |
This does not apply to consumable parts such as batteries. These are covered by the warranty for a limited period of 6 (six) months. |
|
Monitors |
In Warranty |
3 (three) years Warranty to the consumer from the date of the original purchase of the product. |
0845 161 0030 (UK) 1890 946 500 (IRE) |
|
|
Touch Monitors |
In Warranty |
2 (two) years Warranty to the consumer from the date of the original purchase of the products. |
0845 161 0030 (UK) 1890 946 500 (IRE) |
|
|
Open Frame Touch Monitor HO Series |
In Warranty |
3 (three) years Warranty to the consumer from the date of the original purchase of the product. |
0845 161 0030 (UK) 1890 946 500 (IRE) |
|
|
Inkjet/Pagewide/Laser Printers & Scanners |
On Site Warranty |
1 year on site or return to base (at HP’s discretion) |
0845 161 0030 (UK) 1890 946 500 (IRE) |
Contact HP directly and go through the standard warranty procedure for the specific model.
|
|
Ink & Toner Consumables |
Faulty Replacement |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return or return only. Serial Number, account number and order number needed. |
|
Damage to Machine |
Covered by machine warranty |
0845 161 0030 (UK) |
Any damage caused to a machine would have to be claimed via manufacturers of the machines warranty, Contact HP directly and the machine will be repaired (on / off site will be advised - machine specific). If the machine is out of warranty or no warranty has been purchased, please still contact the helpline, HP will then offer standard troubleshooting over the telephone but if the problem cannot be rectified, HP will advise cost of repairs / call out or give details of a local Service Agent in the area. |
|
Briefcases/ Backpacks |
Faulty Replacement |
12 months |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed.
|
|
Electrical Items |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. Either replacement parts, engineer sent out or exchange and return will be authorised. |
|
On Site Warranty |
1 year warranty on manufacturing faults only |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. Either replacement parts, engineer sent out or exchange and return will be authorised. |
|
Memory Cards, USB Flash Drives & Hard Drives |
Faulty Replacement |
1 year warranty on manufacturing faults only |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return on faulty products. Account number and order number needed. |
|
Conference Systems |
In Warranty |
2 years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Speakers & Headphones |
In Warranty |
2 years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed.
|
|
Webcams |
In Warranty |
2 years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
|
Presentation Remotes and Docking Station |
Off Site Warranty |
2 years |
0203 364 5390 (UK) |
Contact Kensington Support Line for exchange and return only. Serial Number, account number and order number needed. |
|
Pro Fit Wireless Mouse |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Off Site Warranty |
2 years |
0203 364 5390 (UK) |
Contact Kensington Support Line for exchange and return only. Serial Number, account number and order number needed. |
|
ValueMouse/Slim Type Keyboard Qwerty |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Off Site Warranty |
1 year |
0203 364 5390 (UK) |
Contact Kensington Support Line for exchange and return only. Serial Number, account number and order number needed. |
|
Mouse in a box |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Off Site Warranty |
5 years |
0203 364 5390 (UK) |
Contact Kensington Support Line for exchange and return only. Serial Number, account number and order number needed. |
|
iPad Keyfolio/ iPad Case |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
|
Off Site Warranty |
1 year |
0203 364 5390 (UK) |
Contact Kensington Support Line for exchange and return only. Serial Number, account number and order number needed.
|
|
Laptop Bags |
Off Site Warranty |
Limited Lifetime |
0203 364 5390 (UK) |
Contact Kensington Support Line for exchange and return only. Serial Number, account number and order number needed. |
|
USB Dock Station |
Off Site Warranty |
2 years |
||
|
Laptop locks |
Off Site Warranty |
2 years |
|
Samsung Keyfolio |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Kensington Support Line for exchange and return only. Serial Number, account number and order number needed. |
|
Off Site Warranty |
2 years |
0203 364 5390 (UK) |
|
Toner Consumables |
Faulty Replacement |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return or return only. Serial Number, account number and order number needed. |
|
Damage to Machine |
Covered by machine warranty |
0870 600 0359 (UK) |
Any damage caused to a machine would have to be claimed via manufacturers of the machines warranty. Contact Konica directly and machine will be repaired (on / off site will be advised - machine specific) If the machine is out of warranty or no warranty has been purchased, please still contact the helpline and Konica will offer standard troubleshooting over the telephone but if the problem cannot be rectified, Konica will advise cost of repairs / call out or give details of a local Service Agent in the area. |
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In Car Camera |
Manufacturers Warranty |
2 Years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return on faulty products. Serial Number, account number and order number needed.
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Consumables/Accessories |
Faulty Replacement |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return or return only. Serial Number, account number and order number needed. |
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Manufacturers Warranty |
12 months from date of purchase |
0845 456 0456 (UK) 01460 0164 (IRE) |
Any damage caused to a machine would have to be claimed via manufacturers of the machines warranty. Contact Kyocera and the machine will be repaired (on / off site will be advised - machine specific) If the machine is out of warranty or no warranty has been purchased, please still contact the helpline and Kyocera will offer standard troubleshooting over the telephone but if the problem cannot be rectified, OKI will advise cost of repairs / call out or give details of a local Service Agent in the area. |
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Laser Printers |
Manufacturers Warranty |
24 months from date of purchase return to base |
0845 456 0456 (UK) 01460 0164 (IRE) |
Customer should ensure that the product is registered with Kyocera Document Solutions prior to reporting any faults. To report faults, please contact Kyocera directly. Alternatively email: supportdesk@duk.kyocera.com |
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Laser Pointer |
Off Site Warranty |
1 year |
01727 846688 (UK) |
Contact Legamaster customer services. Upon presentation of the original invoice, Legamaster will repair or replace the faulty unit. |
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Laminators |
Off Site Warranty |
2 years |
01895 878700 (UK) |
Contact Acco directly and go through the standard warranty procedure for the specific model. |
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Staplers & Punches |
Repair/Replace |
3-10 years |
0845 6781801 (UK) |
Customer will be referred to our warranty centre where the product will be checked for repair or replacement. Proof of purchase will be requested. |
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3 years |
0845 6781801 (UK) 1895 878700 (IRE) |
Contact Acco directly and go through the standard warranty procedure for the specific model. |
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Laptop Cases/ Bags |
Dead on Arrival |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return or return only. Proof of purchase and account number needed. |
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Lever Arch Files |
Off Site Warranty |
5 years |
0845 6781801 (UK) 1895 878700 (IRE) |
Contact Acco directly and go through the standard warranty procedure.
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Bluetooth Speakers |
Deffective on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return or return only. Proof of purchase, description of fault and account number needed. |
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Complete Multicharger |
Off Site Warranty |
3 years |
0845 6781801 (UK) |
Contact Acco (Leitz) directly providing proof of purchase. Customer will be referred to manufacturer's warranty center where the product will be checked for repair or replacement. |
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Leitz Icon Labelling |
Dead on Arrival Warranty |
30 days replacement |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
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On Site Warranty |
2 years standard. + 1 year when you register online |
Raise ticket query online http://www.leitz.com/en-GB/Design--Concepts/Icon-Label-Printer/Service-Center/#Customer service |
Register your printer online. For queries raise a ticket online and provide your name address and ICON printer serial number (http://www.leitz.com/en-GB/Design--Concepts/Icon-Label-Printer/Product-Registration/) |
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Ink & Laser Consumables |
Faulty Replacement |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return or return only. Serial Number, account number and order number needed. Lifetime Warranty does not apply to cartridges which have been refilled or to those which are simply empty as a result of normal use. Lifetime Warranty is valid until the laser print cartridge is depleted of useful amounts of Lexmark toner. |
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Damage to Machine |
Covered by machine warranty |
0870 733 7100 (UK) |
Any damage caused to a machine would have to be claimed via manufacturers of the machines warranty, Contact Lexmark directly and machine will be repaired (on / off site will be advised - machine specific) If the machine is out of warranty or no warranty has been purchased, the customer must still contact the helpline. Lexmark will offer standard troubleshooting over the telephone but if the problem cannot be rectified, Lexmark will advise cost of repairs / call out or give details of a local Service Agent in the area. Errors and Omissions Excepted. |
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Ink & Laser Printers |
Dead on Arrival |
30 Days |
0870 733 7100 (UK) |
Contact Lexmark technical support on 0870 733 7100 (UK) |
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On Site Warranty |
1 Year |
0870 733 7100 (UK) |
Contact Lexmark technical support on 0870 733 7100 (UK) |
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Defibrillator |
Off Site Warranty |
7 years (Battery 4 years) |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services and provide, Serial Number, account number and order number needed, contact details and delivery address. Lyreco will contact supplier directly who will in turn arrange a direct replacement if product is faulty.
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Calculators |
Dead on Arrival Warranty |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
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Ink Consumables |
Faulty Replacement |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return or return only. Serial Number, account number and order number needed. |
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Damage to Machine |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services, serial number, account number and order number needed. Our engineer will call you back within 1 working day to discuss the problem. If the machine requires an inspection, the engineer will issue an RMA number and will arrange for a courier to collect the printer. The printer and cartridges will be sent for testing, upon our manufacturers confirmation that damage could only have been caused by the cartridge, we will either repair the printer or provide a new printer of the same or equivalent model. Please do not return the faulty cartridge before being contacted by an engineer. |
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Laser Toner Consumables |
Faulty Replacement |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services for exchange and return only. Serial Number, account number and order number needed. |
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Damage to Machine |
1 year |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. You will be issued a claim number. You will then be contacted by the Manufacturers helpline to try and resolve the issue by telephone. If telephone assistance does not resolve the issue then a qualified independent engineer will visit the site within 72 hours, inspect the printer and the suspected faulty cartridge and carry out whatever repairs or maintenance are necessary to resolve the problem. Please do not return the faulty cartridge before being contacted by an engineer. |
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Heavy Duty Staplers |
Faulty Replacement |
5 years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed.
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Display Boards |
On Site Warranty |
1 year |
(0)1952 292111 |
In the event of a product fault, our policy is that we are notified of the suspected fault, with details of the item and the delivery date by Magiboards, a detailed description of the fault, images showing the fault and a description of the circumstances that lead to the fault. This will allow us to investigate the claim and form an opinion about the nature of the fault. If we establish that this is a manufacturing fault, we will replace the product free of charge in the shortest possible lead time. If we assess that the fault is not a manufacturer's defect, but, instead, the result of transport damage, usage or otherwise, we may require further information and will notify the customer of our decision once we are satisfied that our assessment is correct. In case of a free of charge replacement we do not, as a general rule, collect the faulty product, and will ask the customer to dispose of it, in order to avoid unnecessary costs and goods movements, with the associated carbon footprint. |
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Scissors - Sensoft |
Manufacturers Warranty |
2 years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
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Staplers & Punches |
Manufacturers Warranty |
10 years |
08000 858585 (UK) 1850 882276 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
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Mice |
In Warranty |
1 year |
0344 800 2400 (UK) 1850 940940 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
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Laptops/Notebooks |
In Warranty |
1 year |
0344 800 2400 (UK) 1850 940940 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
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Speakers & Headphones |
In Warranty |
2 years |
0344 800 2400 (UK) 1850 940940 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
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Accessories |
In Warranty |
1 year |
0344 800 2400 (UK) 1850 940940 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
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Webcams |
In Warranty |
3 years |
0344 800 2400 (UK) 1850 940940 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
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LED TV |
In Warranty |
7 years |
0344 800 2400 (UK) 1850 940940 (IRE) |
Contact Lyreco customer services. Serial Number, account number and order number needed. |
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