These General Terms and Conditions (hereinafter “GTC”) are issued by Lyreco CE, SE Austria Branch, registered office at SCS-Straße 350, Top B1/1, 2334 Vösendorf, VAT ID ATU62381167, Business Register Number FN275483Y (hereinafter “Lyreco”). The GTC are issued for the purpose of defining terms and regulating commercial relationships between Lyreco and the purchasers. These GTC apply to legal relationships between Lyreco and the purchaser in cases where the place of delivery of goods is within the territory of Austria. Lyreco reserves the right to unilaterally change these GTC. The current wording of Lyreco's GTC is listed on the Lyreco website: www.lyreco.at. The new wording of the GTC always becomes effective upon its publication on the website www.lyreco.at.

1. The Purchaser is a natural person – entrepreneur or legal entity, which is registered in accordance with Art. II of the GTC and in accordance with Art. III of the GTC, will deliver an order for Lyreco goods in a designated manner (via the website www.lyreco.at, by email, through the Lyreco mobile application, or by telephone).

2. Goods refer to products offered by Lyreco, indicating their name, order number, and description of the goods, intended exclusively for the purchaser's own needs and internal consumption.

1. The initial registration of the purchaser is a necessary condition for the execution of the order and delivery of the goods in the required quantity and to the required place.

2. The purchaser's registration includes the following information:

• A) Trade name of the natural person – entrepreneur or the trade name of the legal entity,
• B) Address of the registered office or place of business of the purchaser,
• C) Delivery address and billing address if they are different,
• D) Telephone number and email address – contacts for order verification, possibly for delivery of goods and other communication regarding fulfillment based on the order,
• E) Registration numbers (VAT ID No.) of the purchaser,
• F) Special requirements for the delivery of goods (opening hours, authorized persons to receive the goods).

3. The purchaser is obliged to immediately inform Lyreco by email or telephone about any changes in the data specified in point 2 of this article of the contract.

4. Registration will be carried out by Lyreco immediately after fulfilling the conditions and providing the required information at the initial registration by the purchaser. The purchaser can register themselves online on the website www.lyreco.at, or by contacting customer service by phone at 0800 20 10 13.

5. The purchaser declares that they are authorized to provide personal data, which Lyreco during registration and during the duration of the business cooperation has provided/will provide in accordance with the law and Regulation of the European Parliament and Council (EU) 2016/679 (GDPR), for the purposes of fulfillment and improving the quality of fulfillment provided based on orders according to these GTC and informing the purchaser about Lyreco promotional campaigns. Information on the processing of obtained personal data is provided on the website https://www.lyreco.com/webshop/DEAT/personalData/view.

1. An order is a unilateral legal act by the purchaser, expressing interest in the delivery of goods offered on the website www.lyreco.at, at the price listed in the current Lyreco price conditions, to a specified place of delivery (delivery address) and in a precisely determined quantity. Simultaneously, the order also serves as a proposal for a purchase contract from the side of the purchaser. The order must contain information at least to the extent of the name and identification details of the purchaser, the name of the goods, the order number of the goods, the ordered quantity of goods, and the place of delivery of the goods.

2. By delivering the requested goods to the purchaser, or possibly to the first carrier in accordance with the order, a proper conclusion of the purchase contract for the delivery of goods under the conditions specified in the orders and/or these GTC is effected.

3. Orders are delivered via the website www.lyreco.at, by email, through the Lyreco mobile application, or by telephone to customer service at the phone number 0800 20 10 13.

4. By ordering goods, the purchaser confirms that they are aware of and accept the currently valid prices of goods offered on the website www.lyreco.at.

5. Lyreco is entitled to refuse an order without stating a reason, and the refusal of an order does not grant the purchaser any rights.

6. Products made or modified for the buyer, or products procured based on a specific request of the buyer (hereinafter referred to as "Non-Catalog Goods") are supplied exclusively based on a special written order confirmed by the buyer or a purchase contract. The delivery date specified on the order is only estimated.

1. Delivery of goods refers to the transfer of the ordered goods to the Purchaser. For standard parcel shipments, delivery is carried out by a logistics provider (GLS) to the first point of delivery. Pallet deliveries will be made to the loading dock or curbside. Please note: Orders exceeding 150 liters or 200 kilograms will also be delivered as pallets. For next-day delivery, orders must be placed by 11:00 AM, the delivery of goods will be carried out during the next working day after the order is received and payment for the ordered goods is made via payment gateway or bank transfer unless the parties have expressly agreed otherwise. For full pallet deliveries, the seller reserves the right to deliver the goods within 2 working days from the receipt of the order and payment for the ordered goods via payment gateway or bank transfer unless the parties have expressly agreed otherwise. Lyreco may allow verified purchasers to pay for the goods after delivery based on an invoice issued by Lyreco within the payment deadline according to Art. V, section 3 of the GTC. In case of repeated delays in payment or for any other reasons, Lyreco reserves the right to suspend the purchaser's ability to order goods in the manner described in the previous sentence.

2. Goods are delivered only based on the purchaser's order and to the agreed place of delivery – delivery address within Austria.

3. Lyreco delivers the ordered goods through its contracted carriers, who deliver the goods to the purchaser at the agreed place of delivery. In case of redelivery of goods due to providing an incorrect delivery address, Lyreco is entitled to charge the purchaser a fee for redelivery amounting to 4.95 EUR. If the purchaser is interested in delivering orders to multiple operations, they must register the addresses of these operations/other delivery places to which they plan to order goods in the future; a home address of the purchaser or the purchaser's employee is not considered an operation. If the purchaser does not specify the place of delivery when placing an order, it is considered that the place of delivery is the registered office/place of business of the purchaser. If the purchaser is interested in delivering the goods once to a non-standard address, it is necessary to notify Lyreco by email or phone when delivering the order. The purchaser is obliged to immediately inform Lyreco by email or phone about any change of registered office or place of business/delivery address. The notified change will be considered in the first upcoming order. Lyreco properly fulfills its obligation to deliver goods at the moment of handing over the ordered goods to the purchaser. Partial performance is permissible, and the purchaser is not entitled to reject it. If Lyreco is not able to fulfill the order in full, the undelivered goods are registered and will be delivered to the purchaser at the first opportunity (after the next restocking of the missing goods in the warehouse).

4. The purchaser is obliged to check the condition and the number of packages of the delivered goods immediately after the delivery before accepting it. If the purchaser finds damage to the packaging or a missing quantity of the delivered goods packages, they must notify the carrier and ensure that the carrier records this fact in the delivery note, in which the purchaser's signature confirms the receipt of the goods; otherwise, Lyreco is entitled to reject the claim.

5. The purchaser or their authorized representative confirms the receipt of the goods by writing the name of the authorized person receiving the goods in block letters and signing in the delivery note intended for Lyreco's needs. The purchaser is responsible for ensuring that the goods are received by an authorized person; regardless of who receives the goods on behalf of the purchaser, the goods are considered received.

6. The delivery note is part of the goods delivery. In addition to information about Lyreco as the supplier, it includes the designation of the purchaser and their identification details, information about the delivered goods (order numbers, names of goods, delivered quantities).

1. The price of goods is listed in the current Lyreco price conditions, and Lyreco reserves the right to adjust the price of goods at any time. For individual business cases, the decisive price is the one valid at the time of order delivery. Information about current price conditions of goods is available on the website www.lyreco.at after logging into the client account.

2. An invoice is understood to be a tax document issued by Lyreco based on the delivery note. Lyreco typically issues a cumulative monthly invoice at the end of the month for all properly executed orders unless otherwise agreed between the parties. Electronic invoicing is automatically activated for the purchaser in accordance with legal regulations.

3. The due date is the day set by Lyreco as the latest day for the payment of obligations for received goods. It is also the day by which the invoiced price, including VAT, must be credited to Lyreco's account. The standard payment term is 14 days from the day Lyreco issues the invoice unless agreed otherwise.

4. If the purchaser is delayed in paying the invoice for delivered goods or provided services, Lyreco is entitled to demand payment of default interest at the rate of 0.05% of the owed amount for each day of delay. If the purchaser is more than 30 days overdue after the invoice due date, Lyreco is entitled to withdraw from the purchase contract. Withdrawal from the contract must be carried out in written form or electronically and is effective upon its delivery to the purchaser. Withdrawal from the contract is considered delivered at the moment of sending the withdrawal through mail or electronic mail (email) to the purchaser's address. In such a case, the purchaser is obliged to immediately return to Lyreco the acquired and unpaid goods in their original state and quantity, at their own expense and risk. The moment and form of returning the goods must be agreed in advance by email or telephone with Lyreco customer service. If return in the original quantity and state is not possible, the purchaser is obliged to pay Lyreco the purchase price for the goods in full without undue delay, no later than 7 calendar days from the delivery of the withdrawal; otherwise, Lyreco has the right to claim the owed sum by all available legal means.

5. The contractual parties have agreed that if the seller's invoice does not have the particulars prescribed by legal regulations, or if the invoice contains incorrect details, the purchaser is entitled to return the seller's invoice without unnecessary delay, no later than within 3 working days from the invoice delivery, indicating the missing particulars or marking the incorrect details, which can be done in writing or by email; the original invoice due date remains unchanged.

6. The ownership right to the goods and the risk of damage to them transfers to the purchaser at the moment of their receipt by the purchaser.

1. In the case that the value of goods listed in a given order exceeds the amount of 49.95 euros excluding VAT, the transport costs associated with delivering the goods to the delivery address are fully covered by Lyreco. If the price of goods listed in a single order is lower than 49.95 euros excluding VAT, Lyreco reserves the right to invoice a flat rate for transport costs amounting to 4.95 euros excluding VAT. Lyreco is also entitled to invoice these flat-rate transport costs in the case that the goods returned by the Purchaser do not meet the conditions according to Art. VII.

2. A shipment insurance fee of 1.99 EUR is applied to each order, regardless of the order's value. In consideration of this fee, our company assumes the risk of loss or damage to the goods during transit. Should such loss or damage occur, we will fully replace or exchange the damaged goods and cover all associated costs related to the transportation and replacement of these goods.

3. If the Purchaser selects the optional "Desktop Delivery Service," which is not included as standard, an additional fee of 6 EUR will apply. This service ensures delivery of the products directly to the Purchaser’s office door within the building.

4. Additionally requested services not included in this terms and conditions can be subjected to further fees to be mutually agreed between the Purchaser and Lyreco.

1. The Purchaser has the right to return the goods without stating a reason within 30 days of receipt at Lyreco's expense, provided that the goods are returned without any damage, in their original condition suitable for resale, along with all accompanying documents (e.g., instructions for use, technical specifications/parameters, ...) and in the original undamaged packaging. Printer accessories (toners, cartridges, and ribbons) can only be returned in their original, unopened packaging, with the toner's protective tape intact. Upon meeting these conditions, Lyreco will take the goods back and issue a credit note to the Purchaser. Otherwise, Lyreco will return the goods to the Purchaser at their expense. According to this provision, the Purchaser is not entitled to return:

• A) Non-Catalog Goods,
• B) Office furniture products for which assembly has already started or been completed,
• C) Food items.

2. The physical return of goods occurs after submitting a request for the return of goods in writing, by email, or by telephone to the Lyreco customer service department. The goods will be taken back by Lyreco's carrier based on a return slip issued by the seller at the first opportunity.

3. Without an issued return slip, it is not possible to return the goods. Without a return slip, the carrier cannot take back the goods for return to Lyreco.

1. For all products sold by Lyreco, except for products with a defined shelf life/expiry date specified directly on the product packaging, we provide a warranty for goods lasting 12 months, unless otherwise specified on the website www.lyreco.at. An extended warranty period is provided for selected types of goods. This is always clearly stated in the description of the given product on the website www.lyreco.at.

2. The warranty covers all manufacturing defects of the goods, including material defects, if they existed at the time of delivery regardless of when they became apparent.

3. The warranty does not apply to defects of the goods caused by using the goods contrary to the purpose for which they were manufactured or in violation of the instructions for use, nor to the deterioration of the goods' quality caused by the purchaser (for example, due to improper storage, excessive wear and tear, exposure to adverse conditions, or the influence of solvents).

4. The Purchaser is responsible for the suitability of the selected goods as well as for their compatibility.

1. Lyreco provides purchasers with information about the goods sold in accordance with the applicable legislation, depending on the type of goods sold. Goods for which the fulfillment of a special obligation in the form of providing a Material Safety Data Sheet (MSDS), EU declaration of conformity, etc., is required are considered health and safety products ("health and safety products"). Information about health and safety products is provided by Lyreco solely for the purpose of information and does not replace the usage information provided by the manufacturer as stated on packaging, labels, or leaflet warnings and instructions, instructions for use, supplied with the product. Lyreco provides the Material Safety Data Sheet (MSDS) as well as the EU declaration of conformity in electronic form on www.lyreco.at, where it can be downloaded by the purchaser. The purchaser is required to check the health and safety product always immediately before each use. The purchaser exclusively is responsible for the suitability of the health and safety product for the purposes/use intended by the purchaser, not Lyreco.

1. A complaint is understood as a unilateral legal act by the purchaser aimed at exercising rights for liability for defects of delivered goods (qualitative and/or quantitative). A complaint must be made by email and sent to the email address reklamation@lyreco.com.

2. Complaints regarding apparent defects (qualitative and/or quantitative) must be made no later than 5 working days from the delivery of goods except for defects according to Art. IV, section 4 of the GTC; otherwise, Lyreco is entitled to reject the complaint.

3. The complaint must include:

• A) the order number or the customer's order number,
• B) the product number as listed on www.lyreco.at or on the invoice,
• C) missing quantities and/or specifications of the quality defects of the goods,
• D) a photograph in case of damaged or incorrectly delivered goods.

4. In the case of accepting a complaint for quantitative discrepancies (difference between the quantity of goods physically delivered and the quantity stated on the delivery note), the missing goods will be delivered at the first opportunity.

5. In the case of accepting a complaint for apparent qualitative defects, the defective goods will be replaced with goods meeting the Purchaser's requirements at the first opportunity.

6. Complaints for hidden defects, i.e., defects that occur during the use of the delivered goods, must be formally submitted by the purchaser within the warranty period to the email address reklamation@lyreco.com. Warranty hidden defects will be remedied in a manner determined by Lyreco, namely:

• A) By repair and/or
• B) By replacement of goods, if the claimed defects cannot be remedied within a 30-day period or if their remediation would require disproportionate costs.

7. Lyreco will remedy the claimed defects, to which the warranty applies, no later than 30 days from the submission of the complaint at its own expense in accordance with these GTC; otherwise, the purchaser is entitled to withdraw from the purchase contract.

1. The purchaser, or their employee, is entitled to order goods and have them delivered to the employee's home address. The request for delivery to a home address must be indicated by the purchaser at the time of placing each individual written order. The home address is understood as the residence address and/or the location where the purchaser's employees are staying during work from home. Ordered goods will be delivered to the home address within 2 working days from the receipt of the order. For delivery to a home address, Lyreco is entitled to charge transport costs amounting to 4.95 euros excluding VAT, which will be invoiced to the purchaser regardless of the value of goods in a single order.

2. Goods delivered to a home address can be returned, provided they meet the conditions of Article VII., section 1 above, but only if the goods are returned to Lyreco's address - Panholec 20, 902 01 Pezinok, or to a registered operating address according to Art. IV, section 3 of the GTC within 10 days from the day of receiving the goods, at the purchaser's expense.

1. The legal relationships between Lyreco and the purchaser are governed by the legal order of Austria.

2. The contracting parties undertake to resolve all disputes arising in connection with the fulfillment of obligations according to these GTC primarily by agreement.

3. All disputes that arise between the purchaser and Lyreco will be decided by the competent court of Austria.

4. For the avoidance of doubt, Lyreco is not in delay with the fulfillment of its obligations according to these GTC if such delay is directly or indirectly caused by any war or pandemic situation (defined by the WHO), including, but not limited to, COVID-19, any decision by state authorities restricting freedom of movement, or any other related or subsequent event and/or if the provision of performance would/could be in conflict with the decisions of international institutions (e.g., sanctions imposed in connection with a state of war).

5. These GTC become valid and effective from 1.1. 2025.

<< Go to home page