Digital Accessibility Statement for Lyreco Webshop

Lyreco is committed to digital inclusion and to improving the user experience accessible for all.
From 28 June 2025, companies offering digital products and services have to comply with the accessibility standards defined by European Accessibility Act (EAA).
Lyreco strive to ensure that our website is accessible to everyone, including people with disabilities, in accordance with WCAG 2.1 standards.

Lyreco Group takes the following measures to ensure digital accessibility of Lyreco Webshop:
•  Include digital accessibility throughout our internal policies.
•  Provide continual digital accessibility training for our staff.
•  Assign clear digital accessibility goals and responsibilities.
•  Employ formal digital accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for users with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Lyreco Webshop is partially conformant with WCAG 2.2 level AA which means that some parts of the content do not fully conform to the digital accessibility standards.

Technical specifications

Digital Accessibility of Lyreco Webshop relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
•  HTML
•  WAI-ARIA
•  CSS
•  JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure digital accessibility of Lyreco Webshop , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact our customer service if you observe an issue not listed below.

Known limitations for Lyreco Webshop:
1.  Keyboard navigation: Missing or insufficient keyboard focus on some buttons or links because Legacy components were not designed with visible focus styles. We are updating global components to follow WCAG 2.1 focus visibility guidelines.
Solution: use the tab key and look for content changes if visual focus is unclear.

2.  Page structure: No “Skip to content” link is provided for keyboard users because this functionality was not included in the global page template. We plan to add a skip link in the upcoming redesign of the header.
Solution: use tab key to navigate through repeated elements manually.

3.  Images and media: Some images may lack alternative alt text because alt text is not enforced during content upload. We are introducing alt text validation for content editors.
Solution: contact our customer service if a missing alt text prevents understanding of key information.

4.  Popups may lack proper ARIA labels: Cookie consent and other popups may lack proper ARIA labels because some banners are provided by third-party scripts without accessibility configuration. We are replacing banners with compliant, custom-built solutions.
Solution: If you cannot dismiss a popup with the keyboard, contact our customer service to help you with your query.

5.  Headings and semantic structure: Headings may skip levels or be misused because inconsistent content structuring by local content teams. We are standardizing heading structure in all templates and CMS guidelines.
Solution: use screen reader heading navigation (e.g. H key in NVDA) to find content blocks.

6.  Color contrast: Some text elements and buttons may have insufficient color contrast against the background because brand colors were implemented without consistently testing against WCAG 2.1 contrast ratios. We are reviewing and adjusting the color palette in line with accessibility standards, starting with key templates.
Solution: if you have difficulty reading certain content, please use your browser’s high contrast mode or contact our customer service for assistance.

Assessment approach

Lyreco Group assessed the digital accessibility of Lyreco Webshop by the following approaches:
•  Self-evaluation

Formal complaints

If you encounter digital accessibility issues on our website and are not satisfied with our response, you may follow our formal complaints procedure.

To file a formal complaint, please contact us at:
accessibility@lyreco.com

Please include:
- a description of the digital accessibility issue,
- the URL of the page where the issue occurred.

We aim to acknowledge all complaints within 5 business days and provide a response within 15 business days. If further investigation is required, we will keep you informed about the progress by email.

If you are not satisfied with our response, you may escalate your complaint to the relevant national enforcement body, in line with the applicable accessibility legislation in Austria.

National enforcement body: Federal Complaints Office for Digital Accessibility (FFG) https://www.digitalbarrierefrei.at/en/submit-a-complaint/complaints-offices-in-austria/federal-level

Submit complaints here: https://www.digitalbarrierefrei.at/en/submit-a-complaint/contact-form-federal-complaints-office

Our Accessibility Remediation Plan

•  Critical barriers: We will fix all critical WCAG 2.1 AA issues across our current platform by Q4 2026.
•  Progressive improvements: Remaining accessibility gaps will be addressed in phases and resolved by end of 2027.
•  Strategic redesign: A new, fully accessible platform called NextGen is under development and will be deployed globally by end of 2028.
•  Short-term measures: Until then, we will fix any newly identified critical barriers within 30 business days.
•  Annual review: This plan will be reviewed and updated yearly or after any major product release.
•  Audit basis: This remediation roadmap is based on automated and manual audits, aligned with EN 301 549 Annex C and RGAA 4.1 methodology.


This statement was published on 28th of June 2025.