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Frequently asked questions

My Account

How can I register for an account to buy via Webshop? In order to make purchases on Lyreco you must register for an account. Creating a new account on the Lyreco website is very easy.
You just have to fill out the form you find here .
I've forgotten my password. How can I reset it? You can click on "Create or reset password" when logging in to the Lyreco Webshop. You can also contact us by using our Live Chat function or by phone on 08000 858585.  Alternatively, fill out our contact us form here.
How can I change my email address or close my account? If you would like to change the email address linked to your account, or to close your Webshop account you can contact us by using our Live Chat function on Webshop or by phone on 08000 858585. Alternatively, fill out our contact us form here.
I forgot my account. How can I recover it? To recover your account in the event of loss, contact us by phone on 08000 858585 or click the 'Chat' button on our page in order to live chat with one of our customer care representatives. Alternatively, fill out our contact us form here.
 How can I change my personal data? In order to change your personal data, contact us by phone on 08000 858585 or click the 'Chat' button on our page in order to live chat with one of our customer care representatives. Alternatively, fill out our contact us form here.

Instructions

How does product search work? At the top of the page you will find our search engine.
You can search by: 1. Keywords:
e.g. pen, paper, pages...
2. Manufacturer references: e.g. in the case of C6657AE consumables.
3. Using the Lyreco SAP code reference.
What filters can I use to refine my searches? Once you search, filters allow you to use different criteria to narrow it down. You will see that the filter criteria are different depending on the product you searched for. You can filter by category, offers, brand and specific product features in order to show the most relevant products for your search. 
How can I identify environmentally friendly products? Once you enter the "cart" you can evaluate the ecological alternatives to the selected products. Click on "Buy Green" to see the options and edit your selection if you are interested. You can also find the whole selection of our Green products HERE

How do I create a quick order? It is possible to place a Quick Order by going to "Quick Order" at the top right of the homepage -> "Quick Order" by entering Lyreco product codes and quantities.
Alternatively you can select the "Sort from file" option.
Here you can:
1. Copy and paste the Reference/Quantity columns.
2. Select the file (Excel or csv) with this information to import your order.
How can I edit the products in my shopping cart? In order to proceed with the modification of the products it is necessary to click on the cart icon and on the "Shopping Cart" item to view all the items in it.
To delete the product click on the "trash" icon.
I have a discount code, how can I use it? Once you have the complete cart, you must enter the voucher in the "PROMOTIONAL COUPON box" and validate it by clicking on the "check mark" which turns green once it automatically checks if the discount is valid.
Where can I find my order history? By clicking on the profile icon on the homepage you can access the history of the last 12 months in "My orders".
You can select an order and in its details, by clicking on "Add all products to cart" you can create a new one with the same products.
How do I add a shipping address? To add a shipping address you must contact us by using our Live Chat function or by phone on 08000 858585. 
How can I cancel my order? To cancel an order you must contact us by using our Live Chat function or by phone on 08000 858585. 
Can I buy now and receive my order later? When finalizing the order you can choose the delivery date in the appropriate section: "Choose the delivery date".
Can I create my own list of most purchased products? From some pages of the site, you can add products to custom lists. To do this, you will find the Add to Custom Lists link on each product line, regardless of whether you are in the search result, shopping cart or browsing the online catalog.
After clicking on the link, a pop-up will appear, asking you to:
1) Create a new custom list. Enter the name and choose the visibility type:
a. My lists: visible only by the user who logged in (list linked to login).
b. Private list: visible only to users linked to the same customer code (list linked to the code).
c. Shared list: visible to all users in the hierarchy (public list).

2) You can add products to an existing list. All lists already created will be listed in the pop-up message. You just have to select the list to increment.

All lists are accessible through a specific section within the Personal Profile.
Is it possible to save the order and proceed with the purchase at a later time? By clicking on the cart icon you can save the order and purchase it later. You will find the saved order in the personal menu in "Profile", in the "Saved Orders" section or alternatively your products will remain in the cart pending purchase or further changes.
Where can I find online copies of catalogues and flyers? You can consult them online in this section.

Returns and Deliveries

How can I make a return? It is possible to make a return by viewing your "Order history" within the profile tab, here the online return function is active.

If this does not show as active, please contact customer service directly by using our Live Chat function or by phone on 08000 858585.  Alternatively, fill out our contact us form here.
How and when can I proceed with the return On-line?.
To make a return request you must enter the webshop in the "order history" section within your profile.

There are 3 possible icon colours for each individual order: only when the icon is blue will it be possible to proceed with the return request online. In case of green or grey icon, please contact customer service directly by using our Live Chat function or by phone on 08000 858585.  Alternatively, fill out our contact us form here.

In the event that the "made available online" icon is present:

1) to proceed, click on the icon itself or enter into the order details and click on "organise a return".
2) Select the item to be returned by entering the corresponding tick in the "select return" column. It is possible to change the quantity of the item here too.
3) Validate the return by clicking on "confirm return".
4) Enter the reason for the return (mandatory field) or leave a comment (field not mandatory).
5) Confirm that all items are in the original packaging and intact (mandatory).
6) Click on "yes, I confirm".
How can I check the warranty of a product? You can view all of our product warranties, divided by brand and product type here
What should I do if I receive an item with a manufacturing defect or non-function? Consult all of our product warranties, divided by brand and product type here and contact us directly by using our Live Chat function or by phone on 08000 858585.  Alternatively, fill out our contact us form here.
What should I do if I received the wrong item or it is missing? Please contact customer service directly by using our Live Chat function or by phone on 08000 858585.  Alternatively, fill out our contact us form here
Where can I find my order history? By clicking on the profile icon on the homepage under "Order Status".
My order is delayed You can view your order status within the "Orders Pending" tab in your profile section. Please contact customer service directly by using our Live Chat function or by phone on 08000 858585.  Alternatively, fill out our contact us form here.

Payments and invoices

Which credit cards are accepted for payment? MasterCard, VISA and American Express are accepted. (No prepaid cards).
How long does it take to re-credit? Following a reversal, the system checks whether the same amount was previously charged to the same credit card and credits it back within a few days.
The invoice price is incorrect. What can I do? In this case you must contact Lyreco Customer Service: using our Live Chat function or by phone on 08000 858585.  Alternatively, fill out our contact us form here.
Is the retail price of the product inclusive of VAT? No, VAT will be applied during the Order Summary.
I need a copy of the invoice/credit note. You can download the file directly in your profile, under "Documents"> "Invoice/credit note" 

Facilities at Lyreco

Custom Stamps You can create a custom stamp here

On this page you will find the selection of stamps available for customization.
Each stamp template has a name, description, draft and image (more information is available when inserting the image).
Recyling Solutions/ Services You can view all of the recycling solutions and services we offer here
Consumables search (cartridges, toner) In this section you can find independently the consumables you are looking for:

1. Select your printer
2. Select the model or type the printer number being careful to select the correct

Alternatively, you can enter the consumable identification code in the toner/cartridge search bar

The best brands on Lyreco: