1.    Conditions Applicable

1.1 These Conditions shall apply to all contracts for the sale of goods by Lyreco (Hong Kong) Company Limited (“the Company”) to a Buyer (“the Buyer”) who is acting in the course of a business.

1.2 The Company reserves the right to add, alter, amend or withdraw any of these Terms and Conditions or the Company’s Service Guarantee without notice.

1.3 All orders for goods until accepted or rejected at its discretion by the Company shall be deemed to be an offer by the Buyer to purchase goods pursuant to these Conditions and all goods are offered subject to availability. The Company reserves the right at any time to impose a minimum order quantity on any orders for goods prior to the order being accepted by the Company.

1.4 Whilst the Company has attempted to ensure that the information within its catalogues, website and other publications is correct at the time of publication, they do not form part of any contract for the sale of goods. For technical reasons colour illustrations should be viewed as a guide only.

1.5 Any typographical, clerical or other error or omission in any sakes literature, quotation, price list, acceptance of offer, invoice, photos or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

2.    Orders, Specifications and Returns

2.1 The Company reserves the right to make any changes in the specification of the goods which are required to conform with any applicable safety or other statutory requirements, or where the goods are to be supplied to the Company’s specification which do not materially affect their quality or performance. Whilst the Company will endeavour to supply the product to ordered, the Company reserves the right to supply products of a comparable specification without notice and to vary to a reasonable extent the quantities delivered from those ordered to conform with the Company’s or its suppliers standard packaging. If supplies of an item are temporarily interrupted, the Company will replace the item with another one of comparable quality or will expedite delivery of the item as soon as it becomes available.

2.2 We offer full credit on all orders (excluding food, personalized and non catalogue products and products that are delivered by supplier directly) within 30 days of receipt. The orders must not be opened and the original packaging must be intact and clear of markings. Returns not accompanied by return notes issued by one of our Customer Service Operators will be not accepted. Products that are delivered by supplier directly, food, personalized and non catalogue products are non-returnable and nonrefundable. These orders are final sales and cannot be returned.

2.3 Any non-returnable goods sold by the Company will only be accepted as a return either at the Company’s absolute discretion or where the goods are found to be defective at the date of delivery.

3. Price and Payment

3.1 The prices quoted in the price list are the suggested list prices at the time of publication and appear solely as references. Please consult your Office Supplies Consultant to find the price that will appear on your invoice.

3.2 Title in the goods will not pass to the Buyer until the Buyer has paid the purchase price in full in accordance with sales invoices. The Company shall be entitled to recover the goods in respect of which title has not passed to the Buyer at any time. The Buyer hereby authorizes officers, employees and agents of the Company to enter upon any premises of the Buyer for the purpose of recovering any goods in respect of which title has not passed to the Buyer.

3.3 The Buyer shall pay the price of the goods within the due date stated on the Company’s invoice (or by default 1 month net) not withstanding that the property in the goods has not passed to the Buyer. The time of payment shall be of the essence of the contract.

3.4 If the Buyer fails to make payment on the due date, the Company reserves the right to appoint a debt collector for the purpose of payment collection and the Company shall be entitled to charge the Buyer for all costs incurred. The Company reserves the right to charge the Buyer interest at 2% p.a. of overdue amount.

3.5 The Company reserves the right to grant, refuse, withdraw, restrict, alter or cancel credit terms at its sole discretion without prior notice. The Company, without limitation, reserves the right to refuse or cancel orders for goods where the Buyer is or is liable to become in breach of its credit terms.

4.    Delivery

4.1 Orders received via website and APP before 5:30pm, or via other channels before 4:30pm on a business day are eligible for the next business day delivery. Orders received after the above-mentioned service hours will be considered as next business day order. Next business day delivery service is only limited to major commercial areas.

4.2   Delivery service is only applicable to major commercial areas. Surcharge may be required for buildings without lift or for product that can only be delivered through staircases.

4.3   Any discrepancies shall be notified to the Company within 7 working days of receipt.

5. Warranties and Liability

5.1 The Company will replace products found to be defective on delivery without charge. Goods incorrectly supplied or invoiced as a result of error on the part of the Company will be collected or credited without charge. Any product in its original, undamaged packaging, except food, personalized and non catalogue products and products directly delivered by supplier, may be returned within 30 days of delivery.

5.2 The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the manufacturers’ or the Company’s instructions (whether oral or in writing), misuse or alteration or repair without the Company’s approval.

5.3 Should you find defects on the goods within 7 days of receipt, please contact one of our Customer Service Operators to arrange exchange. Please save all packaging for inspections. After the 7th day of receipt, please contact the respective supplier service centres.

6. General

6.1 The contract shall be governed by the laws of Hong Kong SAR and the parties submit to the exclusive jurisdiction for the Hong Kong SAR courts in relation to any dispute hereunder.

6.2 In the event of discrepancies between the Chinese and English version, the English version shall prevail.