Did you know your Internet Explorer is out of date ?
Using an out of date internet explorer expose you to major security risks.
Lyreco website will not support Internet Explorer 7 and Internet Explorer 8 & 9, anymore.
To get the best possible experience using our site we recommend that you upgrade by calling your IT department or click on the upgrade button.
You have logged in on an account that is not able to order. Thus, you will not be able to place any order, nor check any price. Continue, Switch Account or Contact your Customer Service.
Lyreco, we believe privacy is
important. That’s why we have established a comprehensive privacy program,
including a global privacy office and a chief privacy officer, designed to help
us protect privacy rights.
To protect your privacy, Lyreco will ensure all personal data is
handled in a secure way and used only as outlined in the sections below. This
collect, how we use it and
the measures we take to keep itsafe.
This policy is our commitment to privacy and includes provisions on
processing of personal data related to clients, consumers. (hereinafter
referred as “PrivacyPolicy”)
whose Personal Data are processed by or on behalf of Lyreco and “we”, “our”, “us”, refer to
LYRECO, a simplified joint stock company organized and existing under the
laws of France, whose regis- tered offices are rue du 19 mars 1962, 59770 MARLY (France) andallitsaffiliates (hereinafter referred as “Lyreco”) - is a company specialized in workplace solutions,
including notably office supplies, personal protective equipment and packaging
distribution. Lyreco is exclusively supplying to other companies in
business-to-business relationships (hereinafter referred individually as “Customers” and collectively as “Customers”).
1.6“GeneralDataProtectionRegulation”or“GDPR”meanstheRegulation(EU)2016/679ofthe EuropeanParliamentandoftheCouncilof27April2016ontheprotectionofnaturalpersons with regard to the Processing of
personal data and on the free movement
of such data, and repealing Directive95/46/EC.
1.8“process,” “processes,” “processing,”
and “processed” means any operation
or set of operations which is performed on Personal Data or sets of Personal
data, whether or not by automated
means, such as collection, recording, organization, structuring, storage,
adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or
otherwise making available, alignment or combination, restriction, erasure, ordestruction.
1.9Servicemeansthesupplyandsaleof.productsandallassociatedservicesproposedglobally or at local level byLyreco
1.10“Third Party(ies)” means Lyreco authorized auditors, accountants,
contractors, agents, vendors, and third party service providers that process
Policy only applies to Customer Personal Data processed by or on behalf of
Lyreco processes Personal Data fairly and lawfully
in accordance with Applicable Data Protection Laws.
provisions of Applicable Data Protection Laws shallprevail.
Personal Data do we collect and use?
In the course of supplying products and/or services to Customer, Lyreco will need to process Customer’s
employee(s) Personal Data. Indeed such employees are the sole end-users of the
Website acting on behalf of the Customers, which are in business relationships
with Lyreco. The Customers’
employees per- sonal data to be processed through the Website are mainly and
basically the personal data required in order for
Lyreco to be able to supply
the products and/or services to the Customers, that is to say mainly to place
and follow-up a purchase order placed on theWebsite.
Lyreco processes the
following Personal Data of Customers and prospective Customers:
For the sake of clarity, mandatory information required
in online forms are identified by an
do we use that information for?
The law allows us to process Personal Data, so long as we have a basis or “ground” under the law
to doso. It also requires us to tell
you what those grounds are. As a result, when we process your personal data we
will rely on one of the following processingconditions:
›Performanceofacontract:thisiswhentheprocessingofyourpersonalinformationis necessary to
perform our obligations under acontract;
› Legal obligation: this is when we are required to process your
personal information to comply with a legal obligation, such as keeping records
for tax purposes or providing information to a public body or law enforcement
In some cases, we will ask you for specific permission to process some of
your personal information, and we will
only process your personal information in this way if you agree to us doing so. This will be
the case when we ask you
if you wish to receive or newsletter, information about our products or services. You may withdraw your consent at any time by contacting us according to the section
below in thisdocument
›Manage unpaid invoices
recovery and disputes with ourCustomers
experience on ourwebsite
For How long do we keep your
We will keep
your Personal Data during the term of our commercial relationship and up to 3
years after your last contact or order with Lyreco, unless applicable legislation prevents us from doing so, notably for archiving purposes. Forexample,
Personal Data of our Customer mentioned in our invoices will be keptfor a
longer period, in accordance with localregulations.
whom share your information:
and support departments of Lyreco, for the
Lyreco do not share Personal Data with unaffiliated third parties,
except as necessary for our legitimate professional and business needs, to
carry out your requests, and/or as required or permitted by law.
•Third Party Providers: Lyreco may
grant access to Customer’s PersonalData:
service providers or contractors: We transfer Personal Data to our third party
service providers, such as our (IT) systems providers, our hosting providers,
our payroll providers, consultants and other goods and services providers or
contractors. Lyreco work with such providers so that they can process your
Personal Data on our behalf. Lyreco will only transfer
Personal Data to them when they meet our strict standards on the
processing of data and security.Weonlysharepersonalinformationthatallowsthemtoprovidetheirservices
you enter into transactions with others or make payments on Lyreco’s website,
we will share transaction information with those third parties necessary to
complete the transaction. We will
require those third parties to respect your privacy, and adequately protect your
•Courts, tribunals, law enforcement
or regulatory bodies: Lyreco reserves the right to share
your information to respond to duly authorized information requests of
governmental authorities or where required by
law. In exceptionally rare circumstances where national, state or
company security is atissue (such as
terrorist attacks), Lyreco reserves the right to share our entire database of
customers and customer personal data with appropriate governmentalauthorities
whichcontainCustomersPersonalData, for thepurposeoftheirmission
sell your personal data to third parties, such as marketers.
Lyreco do not
provide any personal data to “people finder,” “public directory” or “white
– Data Transfer
your personal data only within countries of the European Economic Area (EEA)
and to orfrom countries that provide adequate protection as confirmed by the European commision except under the
If the processing involves a transfer of Personal Data to a country
outside the European Union and which does not provide adequate protection as
confirmed by the European Commission, Lyreco undertakes to secure the transfer
by one of the following mechanisms:
ContractualClausesforDataControllers2004/915/ECorStandardContractualClauses for Data
Processors 2010/87/EU or any subsequentversion);
Corporate Rules: in case the Third Parties concerned have adopted EU Binding
Corporate Rules that cover the Personal Data that Third PartiesProcess
›AnyothermechanismofficiallyrecognizedbyApplicableDataProtectionLawsasensuringan adequate level of protection of PersonalData
Lyreco processes and shall cause Third Parties to process
Personal Data in adequate jurisdictions as defined in Applicable Data
Protection Law(s). These jurisdictions include countries of the European EconomicAreaandcountriesrecognizedasprovidinganadequatelevelofprotectionbythecommission (For more information, see European Commission, (“Commission Decisions on the Adequacy of
the Protection of Personal Data in ThirdCountries.”)
Security of the processing:
commercially reasonable technical and organizational security controls to
protect yourpersonaldataagainsttheft,lossormisuse.Yourdatawillbestoredinasecureoperatingenviron- mentthatisnotaccessiblewithoutauthorization.Lyrecoappliesmitigationmeasuresfollowingperiodic riskassessmentstoensureanadequatelevelofprotectionofyourpersonaldata.
›This data is further
protected by encryption instorage
›We may limit use of site features in
response to possible signs of abuse, may remove inappropriate content or links
to illegal content, and may suspend or disable accounts for violations
of our terms andconditions
In addition to the information that is
available on Lyreco’s website, you
have the right to accessthepersonaldatathatLyrecoholdsaboutyou,allsubjecttotheexemptionsascon- tainedinapplicablelawsandregulations.Ifyourequestthedata,thenLyrecowillassistyou.
Youridentitywillneedtobeconfirmedbeforeyouareprovidedwithaccesstopersonaldata. Generally,Lyrecodoesnotchargeforprovidinginformation,butiftherequestismanifestly unfoundedorexcessive,inparticularbecauseoftheirrepetitivecharacter,Lyrecoreserves
1Your full mailingaddress
2Your daytime telephonenumber
3Names of specific files or types of
records to which you request access, including specific dates of those records,
Please provide as much detail as possible.
todeterminewhetherLyrecowilldisclosetherequestedinformation.Thedataprivacyofficercanbe reached directly at the following
If you believe there is a mistake in
your personal data, you have a right to ask for
the infor- mationtobecorrected.WemayaskyoutoprovidedocumentationtoshowwhereLyreco’s filesareincorrect.Wewillamendtheerroneousdatawithinamonthandwillnotifyyouonce thecorrectionyouhaverequestedhasbeencompleted.GDPRprovidesyouwiththeright
You may obtain
and reuse the personal data held by Lyreco for your own purposes across dif- ferent services. Lyreco allows
you to move, copy or transfer personal
data easily from one IT environment
to another in a safe and secure way,
without hindrance to usability. This right applies to your personal data held by Lyreco,
where the processing was automated and usedin the light of Lyreco services provision within the contract the
Customer have with Lyreco, or where
such processing was based on the consent you gave Lyreco for it
YoumaylogintoLyreco’sonlinewebportalanddownloadtheinformationprovidedinthe“Export” section of theportal
Lyreco does not store personal data without a predefined and documented
purpose. We follow laws that require us to delete personal data if the reason
for its collection and storage no longer exists. We believe this fulfills the
requirements of the privacy principle of “the right to be forgotten.”
Where the personal data that Lyreco
holds is based on the execution of the contract, and you wish to be removed
from our systems prior to the
retention period indicated in the “How Long We
Use Personal Data” section, please contact our privacy officer at email@example.com.
If you have registered your personal details with us, you can
deactivate your account at any time. Forsafety reasons, we have implemented a
seven-day grace period after you requestthe account to be deleted; however, logging on to your account during
the grace period will reactivate the account. To
prevent impersonation, once your account is deactivated and after
expiration of the grace period, your account will be irrevocably suspended,
ensuring that nobody can use that account identifieragain
Youhave the right to object to us processing your
Personal Data if we are not entitled
demonstrates compelling legitimate grounds for the processing which
override your interests, rights and freedoms of the or for the establishment,
exercise or defense of legal claims
Incaseofdispute,youmaylodgeacomplaintwiththelocalDataPrivacyRegulatoryAuthority (i.e For French customers, theCNIL).
Change to the policy:
We may occasionally update or modify this privacy
Wewill notify you byplacing a prominent
notice on the home page of our website or, if legallyrequired,bydirectlysendingyouanotification.Lyrecoencourageyoutoperiodicallyreviewthisprivacy
policy to stay informed about how Lyreco is helping to protect the
customer personal data collected. Your continueduseoftheLyrecoservicesconstitutesyouragreementtothisprivacypolicyandanyupdates.
Cookies, or other similar trackers, are
files used by a server to interact
with the browser (herein referred as “Cookies”).
Cookies are used to send status information when a user visitsasite.Statusinformationcanbe,forexample,asessionID,language,expirationdate,
responsedomain,andsoon.Cookiesmakeitpossibletostorestatusinformationduringtheir validityperiodwhenabrowseraccessesthevariouspagesofawebsiteorwhenthisbrowser returns to the said sitelater
There are different types of Cookies used by
session cookies that disappear as soon as you leave the browser or
the site; permanent cookies such as analytic cookies that remain on your device
they expire (up
to 13 months) or until you delete them using your browser’s features
about google analytics cookies and usage on our website?
Analytics, Google have developed the HYPERLINK “https://tools.google.com/dlpage/ga-optout” Google Analytics Opt-out Browser
indicate that information about the website visit should not be sent to Google
Analytics. The Google Analytics Opt-out Browser Add-on does not prevent
information from being sent to the website itself or to other web analytics
The best brands are on Lyreco:
We are constaintly listening to you, in order to improve your webshop experience.