The following general terms and conditions of sale (hereinafter, the "Terms of Sale") apply to all orders sent to Lyreco Italia S.r.l. ("Lyreco") by Professional Customers (B2B) starting from 1 January 2024 and prevail over any other indications that may be contained on the orders sent by the Customer; unless otherwise agreed in writing or specific conditions of sale for certain product categories. The obligations that will arise between Lyreco and its Customers will therefore be mainly governed by these Terms of Sale and art. 1470 et seq. of the Italian Civil Code. To find out the updated and current version of the Terms of Sale, please consult the relevant dedicated page on the www.lyreco.it website; the conditions published therein will in any case always prevail.

Instructions

Orders for products from Customers are always to be considered irrevocable and can be transmitted to Lyreco by:

- Internet (webshop: www.lyreco.it)
- telephone
- email
- Mobile Application

Lyreco may make use of third party suppliers, contractors and/or subcontractors to whom it entrusts all or part of the execution of the supply of the products. Orders for the products in the catalogue by the Customers will be considered accepted by Lyreco unless the Customers are notified to the contrary before delivery. In any case, Lyreco will remain free to accept or reject orders at its sole discretion.   It is understood that, in the event that there are outstanding invoices by the Customer, Lyreco reserves the right to (i) refuse the order, or (ii) accept the same upon advance payment (partial or total).

The Customer is invited to carefully read these Terms of Sale and the privacy policy before submitting a purchase order. The Customer is invited to read, save and keep these Terms of Sale in order to be able to consult them at a later time. By sending a purchase order by the Customer, these Terms of Sale are understood to be known and accepted by the latter. By placing a purchase order, the Customer warrants that he is acting as a professional customer in the context of a commercial activity and that the products are purchased for internal use only.

Order Integrations

Once the order for the products has been received by Lyreco, it is considered final and the related products are immediately prepared for shipment; Any integrations will be handled with the creation of a new product order.

All orders and contractual documents will be stored by Lyreco in its own systems. You can access the documents related to your order by logging into the webshop. To request access credentials, contact Lyreco Customer Care at 800.812.661 from a landline or 02.950.80.950 from a mobile network or send an e-mail to servizio.clienti@lyreco.com

Prices

The prices of the products are based on the Lyreco price list in force at the time of the order; net of I. V.A. and any other applicable taxes and do not include transport costs. Lyreco reserves the right to modify the above price list at any time and without prior notice. To find out the price reserved for the products, updated to the latest quotations, the Customer can connect to the www.lyreco.it website and enter their login and password. For further information, please contact Lyreco Customer Care.

Products

Lyreco reserves the right to change the technical characteristics of its branded products at any time and without prior notice, in full compliance with the laws in force on safety. In the event that some ordered products are not in stock, Lyreco may offer to replace them with other products having the same or superior functionality and quality, unless unavailable or force majeure. The reproduction of the colours of the products in the catalogue or online is to be understood as indicative, since the exact fidelity to the original cannot be guaranteed during printing or display.

The Customer must refer to the information relating to the product (e.g., safety data sheets, manufacturer's instructions for use, etc.) that can be viewed  on the www.lyreco.it website, on the manufacturer's website, on the packaging and/or documentation attached to the product, before any order or use of the product itself, in order to be able to know the characteristics of the product for its intended use. The descriptions, information and characteristics of the products reported online or in Lyreco's catalogues have been taken from material provided by third parties, are provided for information purposes only and should not in any case be considered exhaustive with respect to what is indicated by the manufacturer in order to correctly identify the product suitable for your needs; in order to comply with current regulations and certifications issued for each individual item, please check the technical documentation available on the www.lyreco.it website or by requesting it from Customer Care. 

The choice of products remains the sole responsibility of the Customer and Lyreco does not in any case guarantee the suitability of the product delivered for the Customer's purpose; the latter is in fact the only one able to establish whether a product is suitable for a particular purpose and is suitable for the use that the customer intends to make of it and whether the product complies with the requirements dictated by the labor regulations.

Products marketed under the Lyreco brand and all other trademarks registered by Lyreco may not be resold to third parties. Legal action will be taken in case of any infringement or attempted violation of the intellectual rights of said trademarks.

With regard to the sale of medical or medical-diagnostic devices, it should be noted that all information and content reported online, in paper catalogues, in flyers, newsletters or in any other form, are not of an advertising nature but exclusively informative.

Shipping

For all orders placed by the Customer, the transport of the relevant products will be carried out free of charge; A shipping fee of € 2.50 will be applied to each order, regardless of the amount of the order itself, unless otherwise agreed or specific product categories.

For the delivery of some product families expressly indicated on www.lyreco.it on the page dedicated to the product itself (e.g. furniture section products, A3 printers and large safes or if you want to provide the assembly/installation service) and for home deliveries, specific shipping costs will be applied which will be communicated at the time of ordering. Lyreco reserves the right to change these amounts at any time and without notice.

In carrying out product deliveries, Lyreco may use a mobile application that allows the Customers' signature (proof of delivery) to be collected, via device and/or photograph, at the place where it is affixed and to report any anomalies in the delivery of the products; this application provides, in real time, to the various offices involved of Lyreco (e.g. logistics, customer care, etc.) all the information relating to the delivery, in order to always provide the best service to the Customer. You can view the relevant information on the www.lyreco.it website, as well as access the information held by Lyreco and exercise your rights at any time by writing to the e-mail address IT.privacy@lyreco.com.

Home deliveries

The following special conditions derogate from the general terms and conditions of sale and apply to all home delivery services provided by Lyreco. Home delivery of the Customer's employees is possible for all products normally available to the Customer. Lyreco reserves the right to refuse any purchase order for products, in particular due to excessive quantity, volume and/or geographical areas. Transportation costs of €2.50 will be applicable to any purchase order with delivery to the home of the Customer's employee. In the case of home deliveries, delivery times may vary from Lyreco's standard delivery times and will be indicated to the Customer's employee at the time of ordering. The Customer's employees who place purchase orders to be delivered to the home must be present at the indicated location on the day of delivery in order to receive the products. In the event of absence, Lyreco reserves the right to charge additional transportation costs in order to proceed with a new delivery attempt to the Customer's defaulting employee. The applicable billing and payment methods are the same as those applicable to the Customer for all other purchase orders, unless otherwise agreed or validated by Lyreco. All other provisions of Lyreco's Terms of Sale, not modified by this section, shall remain enforceable between Lyreco and the Customer.

The Customer authorizes and remains solely responsible for all orders placed by its employees and for the use of their www.lyreco.it login credentials, regardless of the place of delivery.

Home delivery does not imply the application of consumer law, which is in any case excluded.

Terms of delivery

For all orders relating to products in the catalogue, unless specifically indicated, force majeure, unforeseeable events, holidays and holidays, inconvenient delivery locations, reduced time slots, received by Lyreco by 17:00, delivery will be carried out, unless otherwise agreed, with the times indicated  on the www.lyreco.it website, on the basis of the delivery address and according to the following bands: 

For some categories of products, Lyreco will not guarantee delivery within the terms indicated above. For more details on the timing and methods of delivery of specific products, please consult the webshop in the sections relating to the products in question.

In any case, delivery times are indicative and any deviations will not constitute a breach of a contractual obligation and will not give rise to any compensation.

Special delivery times

For orders of exceptional volume (equal to or greater than 1 pallet), customized products, stamps, out-of-catalogue and products in the furniture section, floor cleaning machines, vending machines, extreme sizes for workwear, protective footwear and protective gloves, plotters, packaging items, services, standard delivery times are not guaranteed.

By appointment: LPS printers, dispenser installation services and furniture assembly services.

Product control

The Customer (and/or the recipient) is required to check, at the time of delivery and strictly in the presence of the carrier, only the integrity of the packages delivered and their number. In the event of a difference in the number of packages or damage to them, the Customer may collect the delivered material, but must sign  the delivery note with reservations, specifying the problem and/or discrepancy found and immediately contacting Lyreco Customer Care for an immediate solution. Otherwise, Lyreco will not be liable for missing or damaged packages. That said, the control of the goods inside the delivered packages must be carried out by the Customer (and/or the recipient), within 48 hours of delivery, with the obligation to immediately report exclusively to Customer Care by contacting the toll-free number 800.812.661 or by sending an e-mail to the address servizio.clienti@lyreco.com. The presence of the carrier is not necessary for this control, as he is not authorized to collect the products inside the packages.  Otherwise, Lyreco will not be liable for missing items. 

Returns

In general, Lyreco accepts returns of undamaged products within 30 days from the date of delivery, subject to agreement with Customer Care. After this deadline, the return will not be authorized. The collection of the return will be free of charge if notified to Lyreco within 8 days from the date of delivery. For collection requests made more than 8 calendar days from the date of delivery, a charge of € 7.50 (excluding VAT) will be applied on the invoice as a contribution to the costs of return practice, unless different amounts for specific products. Lyreco reserves the right to change this amount at any time without prior notice. 

In any case, the products cannot be returned unless they are in perfect condition for sale and in their original packaging, under penalty of non-acceptance of the products by Lyreco and therefore the related invoicing.

Attention: We do not accept returns and cancellations of orders for out-of-catalogue products, stamps and personalised products, as they are ordered expressly and following the Customer's request, as well as some types of products expressly indicated in the Lyreco catalogue (online or paper) and for products purchased through financial and/or rental companies, except in the case of faults or defects. Products that have been assembled and/or installed are also not returnable. As far as the products in the furniture section are concerned, they can only be returned if they have the original usable packaging and have not been assembled. For reasons of hygiene and health protection, we also do not accept returns of foodstuffs, beverages and perishable products, as well as medical devices, personal protective equipment and packaged products for which, once delivered, health and safety requirements cannot be guaranteed, except in the case of defects or defects. 

Similarly, if the products to be returned were purchased as part of a package or promotional offer, all products included in the offer must be returned, in their original, undamaged packaging. Otherwise, Lyreco reserves the right to charge for the extra products not returned.

The return delivery note must be made payable to the "Lyreco Distribution Center" in Via Maestri del Lavoro, 1 - 29010 Monticelli D'Ongina (PC). It is necessary to contact Lyreco Customer Care or send an email to the address servizio.clienti@lyreco.com specifying in detail: 

- the date of purchase;
- the order number;
- the code(s) of the product(s);
- the quantity of the product(s);
- the reason for the return;
- the name of the person to be referred to;
- the number of packages.

When enquiring by e-mail, please attach a copy of the transport document relating to the delivery made by Lyreco. At the time of collection by Lyreco's carrier, the Customer is required to produce the return delivery note. In the absence of the latter, the Lyreco carrier is not authorised to carry out the collection. Pick-up can only be made at the address where the delivery was made.

Invoicing

Lyreco will invoice orders on a monthly basis, unless otherwise agreed. The invoice will be sent in accordance with Law 205/2017 (the so-called 2018 Budget Law), except in specific cases provided for by law (the Customer who falls within these exceptions is invited to contact Customer Care at: servizio.clienti@lyreco.com). Any discrepancies between the order and the delivered goods will be settled in full compliance with the conditions set out in the "Product control" section, by means of a credit note. The amount of the order in the order invoice will not be changed. The accuracy of the invoice must be checked by the Customer upon receipt of the invoice. Any differences must be communicated in writing exclusively to Lyreco Customer Care, which is the only department competent and authorized to issue a credit note.

Payments

All payments must be made by credit card, prepayment, RIBA 30 days dffm, or by Sepa Direct Debit (called SDD, formerly RID), 30 days from the invoice date at the end of the month. Any exceptions must be agreed upon and authorised in advance by Lyreco. In compliance with its own procedures, Lyreco reserves the right to grant its customers a variable credit depending on the development of the commercial relationship and to request advances or advance payment of orders. In the event of late payment by the Customer, Lyreco reserves the right to suspend the supply of the products and services, without this entitlement to the Customer to claim any damages, and to take appropriate action to collect the debt, including:

- give the mandate for recovery to specialized companies or law firms;
- charge interest pursuant to Legislative Decree 231/2002 and subsequent amendments depending on the date of actual payment;
- claim compensation for the greater damage pursuant to Article 1224 paragraph 2 of the Italian Civil Code, including the legal costs incurred;
- vary the terms of payment for any future deliveries.

Any tolerance, on the part of Lyreco, of non-fulfilment (or inexact fulfilment) by the Customer of the obligations deriving from the contractual relationship that has arisen, shall never constitute a precedent, nor in any case affect the validity of the clauses of these Terms of Sale. Unless otherwise authorised in writing by Lyreco, the Customer may not, for any reason, suspend its payments, even in the event of the initiation of a dispute by or against Lyreco. The Payment Administration Service is available from Monday to Friday, from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m., at 02/95.94.44.49

Please note that Lyreco carriers and sellers are not allowed to collect cash and/or cheque payments.

Warranty, assistance and liability

In general, all products are guaranteed for 12 months against any manufacturing defect, unless otherwise stated.

The manufacturer's warranty on the package always prevails. For more information on the warranty and assistance of some of the brands and products in the catalogue, please refer to pages 705/708 of the general printed catalogue. The warranty claim is void in the event of damage caused by improper use, tampering, falling, repair attempts made by unauthorized personnel, use of non-original accessories or in general by anything else that demonstrates inadequate use of the product, deterioration caused by, for example: storage conditions, wear, age, abuse, accident, imprudent use, strong solvents or long exposure to hostile environments. The Customer is, from the moment of delivery, solely responsible for conditions that may deteriorate the performance or protection factors of the Products. In any case, all aesthetic parts, those subject to wear and tear and all parts for which proper use cannot be verified are expressly excluded from the warranty. In the event of a request for repair and/or maintenance assistance, Lyreco is not responsible for the waiting times stated by the manufacturers. During this waiting period, Lyreco will not provide any replacement products.

Lyreco shall never be liable for indirect or consequential damages, such as financial loss, business interruption, loss of income, etc.

In any case, except in cases of wilful misconduct or gross negligence, Lyreco's liability may never exceed the value of the supply in question.

Force majeure

Lyreco shall not be liable to the customer nor shall it be deemed to be in breach of contractual obligations for any delay in performance or in the event of failure to perform any of the obligations due to a force majeure event. Force majeure means an event beyond the control of Lyreco through no fault or negligence and which it is unable to prevent or counteract by applying reasonable care, such as: natural disasters, expropriation or confiscation, any form of state intervention, war, hostilities, terrorist activity, local or national emergency, sabotage, riots, floods or exceptionally severe weather conditions which could not reasonably have been foreseen or It was not possible to remedy, fire, explosion or other catastrophe, pandemic, health emergency, national or local strikes or any other concerted action by workers, quotas or embargoes on imports or exports, difficulties in obtaining raw materials, labor, fuel, parts or machinery or other similar events.

Notwithstanding anything to the contrary, the Customer releases Lyreco from any liability arising from the breach of the agreements caused, directly or indirectly, by a pandemic situation (as defined by the WHO), including COVID-19, and any governmental and/or legislative decision restricting freedom of movement, or from any associated or consequential event.

Special condition for personalized products

The following special conditions derogate from the general terms and conditions of sale and apply to all orders for customized products. All other provisions of Lyreco's Terms of Sale, not modified by this section, shall remain enforceable between Lyreco and the Customer.

Once the order for the products has been received by Lyreco, it is considered final and the related products are immediately prepared for customization; Any integrations will be handled with the creation of a new product order. Any requests to change orders for personalised products must be received by Lyreco within 24 hours; In any case, Lyreco reserves the right to accept or reject the proposed changes.

You can access your order documents by contacting Lyreco Customer Care or by sending an email to servizio.clienti@lyreco.com. 

The Customer acknowledges that customized products may be subject to production/rejection tolerances that will be communicated by Lyreco upon delivery of the same; the Customer will be invoiced for the products actually delivered.

There is also a tolerance on the colour and/or size of the finished products with respect to the agreed drafts/samples viewed or between products of the same kind depending on the production batch. In the same way, if products from different suppliers are chosen, the same processing yields are not guaranteed, as they may depend on different color baths, differences in product, material and/or customization yield, etc. In the event that the Customer requests additional quantities of products compared to those of the order, there may be any differences in color/final yield and models with respect to the products subject to different orders.

With regard to customization techniques, the Customer acknowledges and agrees that:

- embroidery on products with light fabrics may have "curling" of both the garment and the embroidery itself;
- screen printing on fabrics could have a "sublimation" effect where the dyeing of the garment changes the color of the customization.

The occurrence of such effects will therefore not be considered a defect in the product.

All customization processes are done manually, so it is possible that the positions of the customization differ from one end to the other.

Each order will be delivered approximately within the time indicated by Customer Care, unless specifically indicated, force majeure, unforeseeable events, holidays and holidays, inconvenient delivery locations, reduced time slots. In any case, delivery times are indicative and any deviations will not constitute a breach of a contractual obligation and will not give rise to any compensation.

We do not accept returns and cancellations of orders for the personalized products ordered, except in cases of defects in accordance with the provisions of the following paragraph. 

In general, all customized products are guaranteed for 12 months against any manufacturing defect, unless otherwise stated.   The Customer must report any obvious defects (e.g. printing defects) to Lyreco within 48 hours of delivery of the customized products. Any claims relating to obvious defects received by Lyreco after this date will not be taken care of and accepted. Any hidden defects must be reported to Lyreco within 7 days of their discovery. Lyreco will carry out the relevant checks (including through images and/or videos) and provide feedback to the Customer. If returns are authorized under this article, the procedure set out in the "Returns" article will be followed. 

Lyreco reserves the right to assess and apply specific payment terms for each order of customized products and require full or partial prepayment.

Personalized products do not benefit from the Home Delivery service.

Should the Customer request Lyreco to modify a product with graphic signs, photographs, images, logos, layouts, works, text, fonts, templates, or any other information (the "Content"), the Customer (i) authorizes Lyreco and any third parties engaged and grants a temporary license to produce the customized products on its behalf and to store the Content provided by the Customer in connection with an order for the purpose of any subsequent use by the Customer; and (ii) warrant to Lyreco that the personalized products created do not infringe the rights of any third party.

By placing a purchase order for customized products, you warrant that you have all necessary permissions, rights, and authority to incorporate your Content or Third-Party Content with the Products and to place your order. The cost of any infringement of copyright, personal rights, intellectual property or the rights to use a name shall be borne exclusively by the Customer, who indemnifies Lyreco from all claims and claims arising from the infringement of such rights by third parties. The Customer shall reimburse Lyreco for all costs and all further damages resulting from such actions.

Lyreco reserves the right to refuse purchase orders for personalised products containing words or images that Lyreco may deem inappropriate, offensive, immoral or illegal.

Recycling Solution Service

To access the Recycling Solution service:

(i) the Customer must order the appropriate box or bag in the catalogue (electronic or paper);

(ii) the Customer must book the collection of the box/bag, by filling out the request form available online on the webshop in the Recycling Solution section;

(iii) Lyreco, through dedicated companies, will take care of the collection and disposal of the box/bag, issuing the FIR;

(iv) to use the service again, the Customer will have to order a new box/bag.

Please note: the box/bag must be tightly closed, comply with the maximum weight indicated on the relevant page and contain only waste belonging to the EWC code specified on the box/bag itself.

If, at the time of collection, the capacity exceeds the maximum capacity specified on the product page of the box/bag, the collection will not be carried out and it will be necessary to purchase additional boxes/bags and book new collections or request a quote for the extra service; Empty or non-compliant content collections (overweight, non-compliant waste) will be invoiced to the Customer by Lyreco on the basis of the costs incurred by the latter.

For all waste that does not fall within the EWC codes conveyed through boxes/bags, it is possible to request a collection service by contacting your reference seller. Lyreco will not provide any information or advice regarding the statutory obligations regarding waste management.

Applicable law and jurisdiction

These Terms of Sale shall be governed by and construed in accordance with Italian law. The competence to adjudicate any dispute that may arise between Lyreco and its Customers in relation to or as a consequence of the contractual relationship that has arisen and therefore, by way of example but not limited to, regarding its effectiveness, validity, execution, interpretation, termination or termination, as well as any relationship inherent or connected to the same, and any related reason for giving and having,  it will be up to the Civil Court of Milan.

Privacy

In the course of the supply of the products, Lyreco, as Data Controller, may process a series of personal data relating to employees, agents, consultants, or other natural persons of the Customer authorized to forward the purchase order to Lyreco, and may transmit some personal data to third parties if necessary for the execution of the supply, as indicated in the information available on the website www.lyreco.it and in compliance with the applicable legislation on the protection of personal data and, in particular, with EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, Legislative Decree 196/2003 and subsequent amendments, and with any guidelines, coordination rules and measures issued or issued by the Supervisory Authority - Guarantor for the Protection of Personal Data. Any questions and requests regarding the handling of personal data carried out by Lyreco can be sent to the e-mail address IT.privacy@lyreco.com. 

These Terms of Sale supersede and replace any previous version in relation to the products supplied (including products from any specific catalogues); any reference to the Lyreco catalogue shall be construed as an online and/or paper catalogue, as the case may be – the online catalogue shall in any case always prevail. Lyreco reserves the right to amend these Terms of Sale at any time. To find out the updated and current version of the Terms of Sale, please consult the relevant dedicated page on the www.lyreco.it website; the conditions published therein will in any case always prevail. In the event of modification of the same, the version on the website www.lyreco.it in force on the day on which the Customer submitted the purchase order will be applicable.

LYRECO Italia S.r.l.

Registered Office: Via Victor Hugo, 4 – 20123 Milan 
Offices: Via Papa Giovanni Paolo II, snc – 20040 Cambiago (MI) 
Distribution Center: Via Maestri del lavoro, 1 – 29010 Monticelli D'Ongina (PC). 
Site: www.lyreco.com, www.lyreco.it 
Customer Care: Phone - 800.812.661 – E-mail: servizio.clienti@lyreco.com 
PEC: lyrecoitalia@lyrecopec.it  
Company data: fully paid-up share capital Euro 1,000,000, VAT number, tax code and Milan Business Register no. 11582010150 – REA no. 1478512, Lyreco Italia S.r.l. is a company subject to the management and coordination of the sole shareholder Lyreco SAS. 

All rights of reproduction, even partial, adaptation, translation and use are reserved. 
© Copyright 2013 reserved to Lyreco SAS