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CSR governance

Risk management system and compliance

Conduct risk and compliance management programmes as an integrated part of the business

With 15 subsidiaries directly operating in 25 countries, 15 partners accompanying us on 17 additional markets and a global supply chain, the international dimension of Lyreco business model requires a solid quality and  environmental risk management system covering all our operations.

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The United Nations Sustainable Development Goals we contribute to.


2 areas covered

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  1. Risk management organisation
  2. Risk matrix 
  3. Risk and opportunities training and awareness 

An internationally recognised certification process

To ensure a common focus on quality and environmental practice across our 15 subsidiaries, Lyreco uses the recognised international standards ISO 9001 and ISO 14001

Health & Safety management is based on Lyreco’s guidelines referring to the ISO 45001 standard and local legislation.

In 2012, ISO 26000, the guideline for Corporate Social Responsibility, was adopted to provide structure to the sustainability journey. In addition, some countries have also chosen to obtain further certifications.

On December 1, 2022, Lyreco SAS received the verification statement from SGS that Lyreco has obtained the ISO 20400 verification. The ISO 20400 guidelines focus on the sustainability practices for both procurement and purchasing processes. 

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An extended Risk Management process

Lyreco Risk Management process covers quality and environmental aspects. In 2019, in the framework of the new CSR strategy 2019-2024, Lyreco has extended it  to new areas: 

  • Corruption risks
  • Social risks in our internal activities
  • Cyber-criminality

Sustainability management is fully integrated in the organization of the Group Operations, led by a Group Chief Operating Officer. The strategic execution of the Corporate Responsibility policy is led by a Group QSS director. each of Lyreco 15 subsidiaries includes a QSS director.

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Fostering ethics in all our practices

Raising awareness and ensuring strict adherence to ethical business practices in all Lyreco activities, by all employees and with all our business partners is an ongoing concern.

In 2020, Lyreco has therefore strengthened its ethics and compliance management and communication process, through an extended Ethics and Compliance Committee, the nomination of a Group Compliance officer and dedicated Ethics Referents in all Lyreco subsidiaries, a reinforced Code of Ethics and Business conduct and the improvement of the “Raise your alert” system.

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Lyreco Ethics and Compliance Committee

The committee is composed of 4 permanent members:

  • Lyreco Group CEO and President of the Committee
  • Lyreco Group Chief Finance Officer
  • Lyreco Group Chief People & Culture Officer
  • Group Compliance officer and committee secretary 

The Committee is responsible for overseeing ethics and compliance in the following areas:

  • Anti-Corruption
  • Fight against discrimination and harassment
  • Data protection
  • Any other ethics and compliance matters requested or referred to the Committee.

Our Code of Ethics

Lyreco is committed to creating value for our stakeholders and building relationships with our employees, customers, suppliers, communities and business partners based on our core values: Passion, Agility, Respect and Excellence.
As a signatory to the UN Global Compact since 2004 we are committed to supporting human rights and promoting socially responsible conduct consistent with the principles of the Global Compact, the ILO (International labour Organisation) Convention, the UN Convention on the Rights of the Child and the OECD Guidelines for Multinational Enterprises.

These principles have long been a natural part of our business and are reflected thoughout our Code of Ethics, which is an expression of who we are and how we do business at Lyreco.

CSR guiding principles

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