Terms and conditions of sale and delivery - Simple Service

Terms and conditions of sale and delivery - Simple Service

The following conditions apply to Lyreco Simple Service, in addition to our standard Terms and Conditions of Sale and Delivery.

Force majeure

For Simple Service: Force majeure events including, but not limited to, natural disasters, war, acts, terrorism, epidemics, pandemics, labour disputes, government decisions or other events beyond the reasonable control of Simple Service that affect the availability of the Service are excluded from Lyreco's availability obligation

Prices

The Simple Service solution does not contain prices, only an agreed product ranges. Simple Service is thus the front-end for the underlying contract/agreement and its prices apply.

Invoicing

Invoices will be sent as PDF via e-mail, unless otherwise agreed in writing with Lyreco.

Personal data

Personal data processed within the framework of this Simple Service Agreement is handled partly by Lyreco and partly by the Supplier.  Lyreco are data processors. Regarding Lyreco's processing of personal data within the framework of this agreement, the Supplier processes data on behalf of Lyreco and is therefore a sub-processor. 

Lyreco and the Supplier agree to the terms of the Data Processing Agreement in order to enable the Supplier to process personal data under this agreement in accordance with applicable data protection law.

Quantity

Product ranges in Simple Service are always stated in parcel size and never individually.

Delivery time

Orders are collected continuously and dispatched at fixed intervals by agreement. Items are shipped to agreed addresses and labelled with the name assigned to the QR code. For multiple locations/QR codes at the same address, one parcel is sent per location. 

Delivery may be postponed to the next week if a public holiday falls on the day you would normally receive your delivery. Items are subject to availability and back-orders.

Cancellation

A location/QR code is active and available unless otherwise stated/agreed and payment for the location/locations is ongoing.

If you wish to cancel the QR code(s), the cancellation period is current month +30 days.

The cancellation must be made in writing to your Lyreco Sales Representative. 

Restrictions

The QR code is live and must be accessed via a camera-enabled device. The QR code can only be accessed in this way via a network connection (company WIFI or own data package) 

Lyreco ensures that the QR code works, but is not responsible for any internal or external network, device or internal technical infrastructure.

Support

If you experience that the system behind the QR code does not work (you can access it, but not see the product range), please contact Lyreco's salesperson associated with the company, after which Lyreco will support, troubleshoot and solve the problem during opening hours. Support is not provided on public holidays, outside normal business hours and weekends.