Terms and conditions of sale and delivery
Terms and conditions of sale and delivery
The following terms and conditions of sale and delivery apply unless otherwise agreed in writing.
Force majeure
All orders are received subject to force majeure. Strike or lock-out, damage caused by fire or water, machine or power failure, national or international acts of war, non-delivery of raw materials or similar delivery problems entitle us to refuse the order in whole or in part or to postpone delivery.
Prices
All prices quoted are exclusive of VAT and are based on the assumption that cost prices and other costs remain unchanged. All orders are delivered at the prices applicable on the delivery date.
Environmental contribution
All orders include an environmental contribution of DKK 49.95 excluding VAT. We have chosen a fixed environmental contribution regardless of order size and delivery location to make it easy for our customers to understand the amount of the environmental contribution. The environmental contribution is calculated and substantiated based on the total annual environmental costs that Lyreco expects to incur.
These environmental costs include:
- Energy and environmental surcharges imposed on us by hauliers.
- Environmental fees and excise duties based on environmental concerns.
- The use of recyclable packaging that results in higher costs for us.
- Correct sorting of large quantities of waste according to legislation.
Quotations
All quotations are non-binding and subject to price increases and changes in delivery options. Quotations are valid for 30 days unless otherwise agreed in writing.
Newsletters
Subscribe to our newsletter and receive exciting product sneak peeks, enter competitions and be the first to receive great offers and discounts. In the case of a purchase order, you can be automatically subscribed to newsletters unless you decline on the confirmation page. You can always unsubscribe from newsletters again.
Payment
Invoices are sent in PDF via e-mail and full payment must be made no later than 15 days after the invoice date, unless otherwise agreed in writing with Lyreco. In the event of late payment, a reminder fee of DKK 100 will be charged for each reminder notice.
Interest rates
In case of late payment, we reserve the right to charge default interest in accordance with applicable law.
Ownership
Delivered goods remain Lyreco's property until full payment has been received.
Quantity
For stocked items, we reserve the right to make minor adjustments in accordance with our package sizes. Non-stock items are only delivered in quantities corresponding to the package size.
Delivery time
If you order before 15.30 Monday to Thursday, we will deliver your goods the next day. If you order before 15.30 on Friday, we will deliver your goods the following Monday. Orders placed after Friday at 15.30 and over the weekend will be delivered the following Tuesday. Exceptions to this are certain remote areas and products that are not in stock. Delivery may also be delayed one or more days if a public holiday falls on the day you would normally receive your delivery. Items are subject to availability. No compensation will be paid for financial losses associated with late delivery.
Delivery
Shipping costs are DKK 75 to deliver orders under DKK 699. There is free delivery in Denmark for orders of DKK 699 and above. Subject to contractual deviations.
For delivery to an alternative address, a delivery fee of DKK 75 will apply unless otherwise agreed in writing.
Return service
Catalogue items can be exchanged/returned within 30 days after prior agreement with Lyreco's customer service. A credit note is only given if the goods are returned in undamaged and unopened original packaging with a delivery note attached. The packaging must not be marked or otherwise damaged by the customer. Other items are not returnable.
Warranty
Lyreco has a 12-month warranty against defects in the delivered products. There may be items with a longer warranty which will be stated in the product description. We reserve the right to reduce the length and scope of this warranty for product groups not covered by this business agreement
Complaints
All complaints must be made within 30 days of receipt of the items. Items can only be returned by prior agreement with Lyreco's customer service and when the items are properly packaged and accompanied by a delivery note.
Production orders
Sales and delivery terms for orders for printed material or other customised products are available on request.
Terms and conditions of sale and delivery for Lyreco Simple Service, read more here.